Customer Service Representative (START ASAP)

Synlink Recruitment Outsourcing Co. Inc.; Muntinlupa; On-site; PHP 234,000 - 357,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Metro Manila is seeking a friendly Customer Service Representative to be the first point of contact for customers, addressing inquiries, complaints, and requests with professionalism.

You will communicate through phone, email, chat, or social media to ensure timely, accurate responses and a positive experience. The role emphasizes patience, problem-solving, and clear information delivery in a fast-paced contact center environment.

Qualifications

• Senior high school diploma or equivalent; college graduates or fresh graduates welcome.
• Excellent verbal and written communication skills.
• Proficient with MS Teams and basic computer applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Resolve product or service problems by clarifying issues, researching solutions, and implementing effective resolutions.
• Provide product or service information to customers in a clear and concise manner.

Skills

Verbal communication

Written communication

Education

Senior high school diploma or equivalent

College graduate/undergraduate/fresh graduates

Tools

MS Teams

Basic computer applications

Job description

Job Summary:

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for our customers, providing timely and effective solutions to inquiries, complaints, and requests. This role requires excellent communication skills, patience, and a genuine desire to help customers have a positive experience with our company.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Resolve product or service problems by clarifying issues, researching solutions, and implementing effective resolutions.
• Provide product or service information to customers in a clear and concise manner.

Qualifications:

• Senior high school diploma or equivalent; College Graduate / Undergraduate / Fresh Graduates.
• Average to Excellent verbal and written communication skills.
• Knowledgeable with MS Teams and basic computer applications.
• Fresh graduates are encouraged to apply!