URGENT: Customer Service Representative (CSR) - Taguig City

HCL Technologies Philippines Inc; Philippines; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Night differential

13th month pay

HMO on Day 1

Life Insurance

SSS/PhilHealth/Pag-IBIG

Leave credits

Vacation leaves

Sick leaves

Hospitalization leaves

Cash conversion

Job summary

HCL Technologies Philippines Inc. is hiring Customer Service Representatives to support a fast-growing logistics campaign. You will handle orders, tracking, and delivery inquiries with a focus on accuracy and courtesy.

Work onsite with shift flexibility, enjoy 15% night differential, 13th month pay, HMO from Day 1 and government benefits while building a career in a vibrant BPO environment.

Qualifications

• HS/SHS graduate or college level.
• With 1 year BPO experience.
• Good communication skills.
• Willing to work onsite (if applicable).
• Open to shifting schedules.

Responsibilities

• Assist customers with order updates, tracking, and delivery concerns.
• Provide accurate, friendly, and professional support.
• Handle inquiries via phone, chat, or email.
• Ensure timely and efficient issue resolution.
• Maintain quality standards and follow process guidelines.

Skills

Customer service

Communication skills

BPO experience

Willing to work onsite

Shift flexibility

Education

HS/SHS Graduate or College Level

Job description

WE ARE HIRING: Customer Service Representatives (CSR)

Join our Pioneer – Competitive Pay + Day 1 Benefits!

Are you ready to start a rewarding career in a pioneer CSR role? Be part of a dynamic team supporting a fast‑growing logistics company. Enjoy competitive pay, strong benefits, and real career growth opportunities!

Benefits

• 15% Night Differential

• 13th Month Pay (pro‑rated)

• HMO on Day 1

  • Up to ₱150,000 coverage

  • +3 FREE dependents

• Life Insurance (employee only)

• Government Benefits: SSS, Pag‑IBIG, PhilHealth

Leave Benefits

• 24 Total Leave Credits

  • 12 Vacation Leaves (carry‑over allowed)

  • 12 Sick Leaves

    • 3 Hospitalization Leaves

    • 8 Convertible to cash

Qualifications

• HS/SHS Graduate or College Level

• With 1 year BPO experience

• Good communication skills

• Willing to work onsite (if applicable)

• Open to shifting schedules

Job Role (CSR – Logistics Campaign)

• Assist customers with order updates, tracking, and delivery concerns

• Provide accurate, friendly, and professional support

• Handle inquiries via phone, chat, or email

• Ensure timely and efficient issue resolution

• Maintain quality standards and follow process guidelines