URGENT! Customer Service Representative

Eastvantage Business Solutions Inc.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Eastvantage Business Solutions Inc. in Pasig is hiring an Enrollment Specialist/Student Advisor to deliver outstanding customer service, guide students through the enrolment process, and secure timely confirmations.

You will make outbound calls, respond via phone, email, and chat, and maintain data integrity while meeting service levels. The role begins onsite in Ortigas, Pasig for six months, then shifts to a work-from-home arrangement.

Qualifications

• Strong organizational ability in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Reliable, self-motivated, flexible with a proactive attitude.
• Strong attention to detail and data accuracy.
• Proficient in MS Word, Excel, and PowerPoint.

Responsibilities

• Make targeted outbound calls to student applicants to maximize confirmations and enrolments.
• Provide excellent customer service across telephone, email, and chat.
• Maintain and provide information on all aspects of the application and enrolment process.
• Respond to enquiries and assist students mainly via phone, email, and chat.
• Adhere to pre-agreed service level commitments.
• Maintain data integrity protocols and ensure accurate records.
• Undertake any other duties as required, commensurate with the role.

Skills

Organizational skills

Verbal and written communication

Multitasking

Reliability and self-motivation

Attention to detail

Tools

MS Word

Excel

PowerPoint

Job description

AtEastvantage,our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story.

We are seeking a skilled and experiencedEnrollment Specialist/Student Advisorto join our team. The ideal candidate should be able to provide excellent customer service by interacting with customers, understanding their concerns, and providing effective solutions.

Job Description

• Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.

• Providing excellent customer service though the different communication platforms.

• To maintain and provide information on all aspects of the application and enrolment process to student applicants.

• Responding to enquiries and assist students primarily via telephone, email, and chat.

• Adhere to pre-agreed service level commitments.

• Maintain data integrity protocols, ensuring it is consistently and accurately recorded.

• Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.

Qualification Requirement

• At least 1 year BPO experience in Customer Service

• Strong organizational ability in a fast-paced environment

• Strong interpersonal and communication skills, including excellent written and verbal.

• Ability to multitask, prioritize, and remain calm under pressure.

• Reliable, self-motivated, flexible.

• Strong attention to details.

• Proficient in working with MS word, Excel, and Power point.

• The candidate must be amenable to an onsite arrangement in Ortigas, Pasig and willing to report onsite for a period of six (6) months. After this initial onsite engagement, the candidate will transition to a work‑from‑home (WFH) setup.