Enrollment Specialist, Student Advisor (Onsite 6m, then WFH)

Eastvantage Business Solutions Inc.; Pasig; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Eastvantage Business Solutions Inc. seeks an Enrollment Specialist/Student Advisor to drive student confirmations and enrolments through outbound calls and multi-channel support.

The role requires presenting information on the application and enrolment process, addressing inquiries via phone, email, and chat, and meeting service level commitments. The candidate should have 1+ year in BPO customer service, strong organization, and solid written and verbal communication skills, with a plan to work

Qualifications

• At least 1 year of BPO experience in customer service.
• Strong organizational ability in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Make targeted outbound calls to student applicants to maximize confirmations and enrolments.
• Provide excellent customer service across phone, email, and chat platforms.
• Maintain and provide information on all aspects of the application and enrolment process.

Skills

Customer Service

Organizational Skills

Communication

Multitasking

Detail-oriented

MS Office

Tools

MS Word

Excel

PowerPoint

Job description

Eastvantage Business Solutions Inc. seeks an Enrollment Specialist/Student Advisor to drive student confirmations and enrolments through outbound calls and multi-channel support.

The role requires presenting information on the application and enrolment process, addressing inquiries via phone, email, and chat, and meeting service level commitments. The candidate should have 1+ year in BPO customer service, strong organization, and solid written and verbal communication skills, with a plan to work