Customer Service Representative

EastWest Bank; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package

Performance-based incentives

Defined career progression paths

Job summary

A major financial institution is seeking a Customer Service Representative in Makati City. This role involves addressing customer inquiries and complaints, providing exceptional service, and fulfilling transactions. Applicants should have at least 2 years of college education and 1 year of customer service experience, along with strong communication skills. The position offers competitive salary, career development, and performance-based incentives.

Qualifications

• Must have completed at least 2 years in college, or a 2-year vocational course.
• At least 1 year of work experience in Customer Service/BPO.
• Customer service oriented and must be willing to work on shifting schedules.

Responsibilities

• Address and facilitate customer inquiries, requests, or complaints.
• Provide exceptional service and support in line with the commitment to service excellence.
• Efficiently fulfill customer transactions while adhering to productivity standards.
• Resolve customer concerns promptly and effectively.

Skills

Excellent verbal and written communication skills

Customer service orientation

Education

Completed at least 2 years in college or a 2-year vocational course

Job description

About the job Customer Service Representative

About the Job

Corporate Title:Customer Service Representative

Work Arrangement: Onsite

Our Customer Service team is looking for experienced professionals to join us in Makati City with the role of Customer Service Representative.

In this role you will be the primary point of contact for addressing and facilitating all customer inquiries, requests, or complaints through the designated skill set and assigned channels. You will play a crucial role in fulfilling transactions and resolving concerns within established productivity and quality standards.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Address and facilitate customer inquiries, requests, or complaints in person and through assigned channels
• Provide exceptional service and support in line with EastWest's commitment to service excellence
• Efficiently fulfill customer transactions while adhering to productivity and quality standards
• Resolve customer concerns promptly and effectively to ensure customer satisfaction

What we're looking for

• Must have completed at least 2 years in college, or a 2-year vocational course
• At least 1 year of work experience in Customer Service/BPO
• With excellent verbal and written communication skills, and must be conversant
• Customer service oriented
• Must be willing to work on shifting schedules

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth