Upsell-Driven Customer Service Specialist

Magellan Solutions; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Magellan Solutions is seeking a Customer Service Agent to handle inbound calls for order taking and basic support, with emphasis on upselling and cross-selling products designated by the client. You will follow a script while maintaining natural conversation and ensuring accurate notations.

In a high-volume call center, you’ll demonstrate articulate English, composure under pressure, and strong multitasking to hit key metrics like conversion and cross-sell while delivering exceptional service.

Qualifications

• Upselling experience is essential.
• Must be spontaneous and conversant.
• Ability to follow a script while carrying the conversation.
• Comfort with high call volume environments.

Responsibilities

• Handle inbound calls for order taking and basic customer service.
• Upsell and cross-sell of client-designated products.
• Multitask to ensure notations are complete before the call ends (low wrap time).
• Adhere to scripts and achieve key metrics like conversion and cross-sell.

Skills

Upselling

Articulate English

Work under pressure

High call volume

Critical thinking

Job description

Magellan Solutions is seeking a Customer Service Agent to handle inbound calls for order taking and basic support, with emphasis on upselling and cross-selling products designated by the client. You will follow a script while maintaining natural conversation and ensuring accurate notations.

In a high-volume call center, you’ll demonstrate articulate English, composure under pressure, and strong multitasking to hit key metrics like conversion and cross-sell while delivering exceptional service.