CSR | IT Tech Support | Paid Training | Mandaluyong

Metacom Careers; Mandaluyong; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives

Career growth opportunities

International customer support

Job summary

Metacom Careers in Metro Manila is hiring for an entry-level Technical Support role. Fresh graduates, first-time job seekers, and career shifters are welcome; no BPO experience required.

You’ll receive training from Day 1 while developing technical support, communication, and problem-solving skills in a professional environment. Day-to-day tasks include assisting customers with technical and service-related concerns, troubleshooting device, software, connectivity, or account issues, giving clear

Qualifications

• High School or Senior High School graduate.
• No BPO experience required.
• Fresh graduates and career shifters welcome.
• Good English communication skills.
• Basic computer knowledge.
• Strong problem-solving skills.
• Willing to learn technical systems and troubleshooting processes.
• Customer service skills.
• Willing to work onsite and shifting schedules.
• Must reside in Cainta, Quezon City, Makati, Manila, Mandaluyong, Marikina, Pasig, San Juan, or Taytay.

Responsibilities

• Assist customers with technical and service-related concerns.
• Troubleshoot device, software, connectivity, or account issues.
• Provide clear, step-by-step solutions.
• Answer questions about products and services.
• Process account and service requests.
• Document troubleshooting steps and customer interactions.
• Escalate complex technical concerns when needed.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Customer service

Problem-solving

Good English communication skills

Willingness to learn

Basic computer knowledge

Teamwork

Education

High School or Senior High School graduate

Job description

Ready to Build Your Career in Technical Support?
Looking for better income, new skills, and a career path with room to grow? If you're a fresh graduate, first-time job seeker, or career shifter, this is your opportunity to build your BPO career.
With no BPO experience required, you'll receive training while developing technical support, communication, and problem-solving skills in a professional environment.
Salary & Benefits

• Up to ₱26,000/month
• Paid training from Day 1
• Performance incentives
• Career growth opportunities
• International customer support experience
  

What You Need

• High School or Senior High School graduate
• No BPO experience required
• Fresh graduates and career shifters welcome
• Good English communication skills
• Basic computer knowledge
• Strong problem-solving skills
• Willing to learn technical systems and troubleshooting processes
• Customer service skills
• Willing to work onsite and shifting schedules
• Must reside in Cainta, Quezon City, Makati, Manila, Mandaluyong, Marikina, Pasig, San Juan, or Taytay
  

Your Day-to-Day

• Assist customers with technical and service-related concerns
• Troubleshoot device, software, connectivity, or account issues
• Provide clear, step-by-step solutions
• Answer questions about products and services
• Process account and service requests
• Document troubleshooting steps and customer interactions
• Escalate complex technical concerns when needed
• Meet quality, productivity, and customer satisfaction goals
  

Build your technical support, problem-solving, and customer service skills while gaining valuable BPO experience.