Tech Account Specialist – Onsite, Bridgetowne Pasig

Concentrix Philippines; Pasig; On-site; PHP 248,000 - 413,000; Full time

Benefits offered by this job

Training and onboarding

Career growth and development

Competitive benefits and incentives

Professional and supportive work env

Job summary

Concentrix Philippines is seeking a Tech Account Specialist in Bridgetowne, Pasig to provide customers with reliable technical assistance and account support. The role requires a high school graduate with strong communication and troubleshooting skills, and willingness to work onsite with shifting schedules.

Join a team focused on delivering quality support, continuous learning, and career development in the technology and customer service industry.

Qualifications

• High School or Senior High School graduate required.
• Good verbal and written communication skills.
• Basic computer navigation and troubleshooting skills.
• Strong problem solving and analytical abilities.
• Customer-focused with good listening and interpersonal skills.
• Willing to work onsite in Bridgetowne, Pasig.
• Willing to work on shifting schedules, weekends and holidays when required.
• Previous BPO, customer service, or technical support experience is an advantage.

Responsibilities

• Assist customers with technical concerns, product inquiries, and account issues.
• Provide step-by-step troubleshooting and guide customers toward solutions.
• Identify the root cause of technical concerns through probing and active listening.
• Provide accurate information about products, services, and account processes.
• Handle customer interactions professionally through available support channels.
• Document customer concerns, troubleshooting steps, and resolutions accurately.
• Escalate complex or unresolved technical issues to the appropriate support team.
• Meet established quality, productivity, and customer satisfaction goals.
• Stay updated on product knowledge, processes, and technical support procedures.

Skills

Communication skills

Technical troubleshooting

Problem solving

Customer focus

Onsite willingness

Education

High School / Senior High School

Job description

Concentrix Philippines is seeking a Tech Account Specialist in Bridgetowne, Pasig to provide customers with reliable technical assistance and account support. The role requires a high school graduate with strong communication and troubleshooting skills, and willingness to work onsite with shifting schedules.

Join a team focused on delivering quality support, continuous learning, and career development in the technology and customer service industry.