UK Collections Leader: Mortgage Arrears & Compliance Coach

Recruitify_HR; Quezon; On-site; PHP 500,000 - 900,000; Full time

Job summary

A leading recruitment agency is seeking a professional to handle inbound and outbound calls while managing customer arrears and ensuring compliance with financial regulations. The ideal candidate will possess a Bachelor's degree and have 4-5 years of US/UK banking experience, alongside leadership skills in collections. This role also requires proven ability in coaching colleagues and supporting customers facing mortgage arrears.

Qualifications

• 4-5 years of relevant US/UK banking and collections experience.
• Leadership experience in UK collections/recoveries.
• Experience coaching internal colleagues.

Responsibilities

• Handling inbound/outbound calls.
• Managing arrears and conducting forbearance.
• Ensuring customer treatment complies with standards.

Skills

Knowledge of FCA regulations

Negotiation skills

Customer treatment compliance

Education

Bachelor's Degree

Job description

A leading recruitment agency is seeking a professional to handle inbound and outbound calls while managing customer arrears and ensuring compliance with financial regulations. The ideal candidate will possess a Bachelor's degree and have 4-5 years of US/UK banking experience, alongside leadership skills in collections. This role also requires proven ability in coaching colleagues and supporting customers facing mortgage arrears.