UK Collections Lead: Mortgage Arrears & Compliance (Onsite)

Recruitify_HR; Quezon; On-site; PHP 341,000 - 568,000; Full time

Job summary

Recruitify_HR is seeking a Financial Advisor for the UK Financial Collections account. This 100% onsite role is based at Eton Centris, Quezon City, with shifting schedules to match UK time and a salary of up to PHP 50,900.

The successful candidate will bring 4–5 years in US/UK banking and collections, leadership in UK recoveries, and experience coaching internal colleagues. They should have a proven ability to support customers in mortgage arrears and handle complex financial matters with

Qualifications

• 4-5 years of relevant US/UK banking and collections experience.
• Leadership experience in UK collections/recoveries.
• Proven coaching experience with internal colleagues.
• Experience supporting customers with mortgage arrears.
• Experience with complex financial support, litigation and receivership.
• Exposure to UK banking or collections experience in other verticals (nice to have).
• Not a job hopper.

Responsibilities

• Handling inbound/outbound calls.
• Managing arrears.
• Conducting forbearance.
• Ensuring customer treatment follows compliance standards.

Skills

FCA regulations knowledge

Negotiation skills

Regulatory compliance

Coaching

Leadership

Education

Bachelor's Degree

Job description

Recruitify_HR is seeking a Financial Advisor for the UK Financial Collections account. This 100% onsite role is based at Eton Centris, Quezon City, with shifting schedules to match UK time and a salary of up to PHP 50,900.

The successful candidate will bring 4–5 years in US/UK banking and collections, leadership in UK recoveries, and experience coaching internal colleagues. They should have a proven ability to support customers in mortgage arrears and handle complex financial matters with