Mortgage( DM) Collections Specialists

HRTX; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

HRTX in Philippines is seeking Mortgage (DM) Collections Specialists to manage delinquent accounts and conduct dedicated collection activities with sensitivity and professionalism.

The role involves contacting customers, negotiating to collect overdue amounts, and updating internal systems. You will coordinate with internal teams and external partners to gather needed information while ensuring compliance with laws and company policies.

Qualifications

• 1 year minimum experience in collections across any sector.
• 2 years in a contact center preferred.
• Excellent oral and written communication skills.
• Customer-centric approach with empathy.
• Strong attention to detail for data management and reporting.
• Proficient with MS Office and internet-based tools.

Responsibilities

• Manage delinquent accounts with sensitivity and professionalism.
• Call customers to update account status and collect overdue amounts.
• Negotiate with customers to resolve debts.
• Update internal systems and document service requests.
• Adhere to applicable laws and regulations in collections.
• Coordinate with internal departments and partners for information.
• Ensure customers receive appropriate service to build trust.

Skills

Collections experience

Contact center experience

Written & verbal communication

Customer-centric

Attention to detail

MS Office & internet tools

Professional communication

Shift flexibility

Goal-oriented

Teamwork

Tools

MS Office

Internet tools

Job description

About the job Mortgage( DM) Collections Specialists

Qualifications:

• A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process.
• 2 years of contact center experience preferred, showcasing your ability to handle customer inquiries effectively.
• Exceptional oral and written communication skills, complemented by effective listening abilities.
• A customer-centric approach, emphasizing empathy and understanding in all interactions.
• Strong attention to detail to ensure accuracy in data management and reporting.
• Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
• Ability to handle customer interactions politely and professionally to instill confidence.
• Flexibility to work in shifts, accommodating varying schedules as needed.
• Dependable and goal-oriented, with a proven ability to meet targets.
• Desirable: Insight into self and others to foster effective communication and teamwork.

Responsibilities:

• Manage delinquent accounts and execute dedicated collection activities with sensitivity and professionalism.
• Engage with customers through calls to update them on their account status and facilitate the collection of overdue amounts.
• Skillfully negotiate with customers in a firm yet respectful manner to achieve successful resolution of outstanding debts.
• Update internal systems and document service requests based on customer interaction feedback.
• Consistently adhere to relevant laws and regulations in all collection activities to maintain ethical standards.
• Coordinate effectively with internal departments and external partners to gather necessary information for customer inquiries.
• Ensure that each customer receives the right service to enhance satisfaction and trust.