UK Collections Specialist (Voice Account)

The Hird Corp.; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

International exposure

Job summary

The Hird Corp. is seeking experienced UK Collections Specialists in the Philippines, Quezon City area to support UK-based banking and finance accounts.

You will handle collections calls, negotiate payment plans, and pursue settlements while maintaining a professional, customer-focused approach. Ideal candidates have at least 1 year of UK collections experience, strong negotiation and verbal communication skills, and a solid understanding of debt recovery processes.

Qualifications

• Minimum of 1 year collections experience supporting UK clients in Banking/Finance/Credit Card/Vehicle Finance/Mortgage sectors.
• Strong negotiation and objection-handling skills.
• Excellent verbal communication with a professional and assertive approach.
• Good understanding of collections industry and debt recovery processes.

Responsibilities

• Conduct collection activities for UK-based customers through voice interactions.
• Negotiate payment arrangements and settlement options to recover outstanding balances.
• Assess customer situations and provide appropriate solutions while adhering to guidelines.
• Maintain accurate records of customer interactions and payment commitments.
• Meet productivity, quality, and collection performance targets.
• Ensure compliance with applicable policies and procedures.

Skills

Negotiation

Verbal communication

Debt collections

Education

High School Diploma or equivalent

Job description

Job Summary

We are looking for experienced UK Collections Specialists to join our growing team. The ideal candidate will have a strong background in UK banking, finance, or credit card collections and possess excellent negotiation and communication skills. This role requires handling collection activities while maintaining a professional and customer-focused approach.

Key Responsibilities

• Conduct collection activities for UK-based customers through voice interactions.
• Negotiate payment arrangements and settlement options to recover outstanding balances.
• Assess customer situations and provide appropriate solutions while adhering to company and client guidelines.
• Maintain accurate records of customer interactions and payment commitments.
• Meet productivity, quality, and collection performance targets.
• Ensure compliance with applicable policies and procedures.

Qualifications

Mandatory Requirement

• Minimum of 1 year collections experience supporting UK clients in any of the following: (Banking, Finance, Credit Card Collections, Motor/Vehicle/Asset Finance, Property or Mortgage Loans)

Additional Requirements

• At least High School Graduate (Old Curriculum), Senior High School Graduate, 2nd Year College Completed, or College Graduate.
• Strong negotiation and objection-handling skills.
• Excellent verbal communication skills with a professional and assertive approach.
• Good understanding of the collections industry and debt recovery processes.

What We Offer

• Competitive salary and benefits package
• Career growth and development opportunities
• Supportive and collaborative work environment
• Exposure to international financial services accounts