Turn Your Tech Skills Into a Career! CSR -Technology & Consumer Electronics Acc.

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 167,000 - 234,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking enthusiastic Customer Service Representatives for our Technology & Consumer Electronics Account in the Philippines. You will assist customers with product inquiries, technical concerns, order updates, warranty claims, and troubleshooting, helping to build a career in the BPO industry.

The ideal candidate has good communication skills, basic tech knowledge, and a customer‑oriented attitude, with willingness to work onsite and shifting

Qualifications

• High School graduate or Senior High School graduate.
• No or with call center experience, depending on account.
• Excellent verbal and written communication.
• Basic knowledge of computers, gadgets and consumer electronics.
• Customer-oriented with a positive attitude.
• Willing to work onsite, shifting schedules, weekends and holidays.

Responsibilities

• Handle inbound and outbound customer calls regarding technology products and services.
• Assist customers with product information, features, specifications, and availability.
• Provide basic troubleshooting and technical support for electronic devices.
• Address concerns involving orders, deliveries, returns, and exchanges.
• Process warranty claims, service requests, and product-related inquiries.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate customer records and document interactions.
• Ensure customer satisfaction by providing timely and effective solutions.

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

Customer orientation

Basic tech knowledge

Education

High school diploma

Job description

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our Technology & Consumer Electronics Account. The successful candidate will assist customers with product inquiries, technical concerns, order updates, warranty claims, and troubleshooting. If you have a passion for technology and enjoy helping people, this is a great opportunity to build your career in the BPO industry!

Qualifications

• At least a High School Graduate (old curriculum) or Senior High School Graduate.
• With or without call center experience (depending on account requirements).
• Good verbal and written communication skills.
• Basic knowledge of computers, gadgets, and consumer electronics.
• Strong problem-solving and multitasking abilities.
• Customer-oriented with a positive attitude.
• Willing to work onsite, shifting schedules, weekends, and holidays.

Key Responsibilities

• Handle inbound and outbound customer calls regarding technology products and services.
• Assist customers with product information, features, specifications, and availability.
• Provide basic troubleshooting and technical support for electronic devices.
• Address concerns involving orders, deliveries, returns, and exchanges.
• Process warranty claims, service requests, and product-related inquiries.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate customer records and document interactions.
• Ensure customer satisfaction by providing timely and effective solutions.