Consumer Electronics Technical Support Representative

Lexie Staffing co.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing company in the Philippines is looking for a Technical Support Representative to provide exceptional technical support to customers for consumer electronics products. You will diagnose technical issues via phone, email, or chat, educate customers on product features, and document interactions. The ideal candidate should possess strong communication skills and have at least 6 months of BPO experience. This role is suited for individuals who thrive in a fast-paced environment and have excellent negotiation and time management skills.

Qualifications

• At least 6 months of BPO experience if below 2 years college.
• Excellent negotiation and time management skills.
• In-depth product knowledge to assist customers effectively.

Responsibilities

• Provide exceptional technical support to customers regarding consumer electronics products.
• Diagnose and troubleshoot technical issues over the phone, via email, or through chat.
• Collaborate with team members to resolve complex issues and improve support processes.

Skills

Strong communication skills

Technical support capabilities

Negotiation skills

Time management skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional technical support to customers regarding consumer electronics products.
• Diagnose and troubleshoot technical issues over the phone, via email, or through chat.
• Educate customers on product features and best practices to enhance user experience.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Collaborate with team members to resolve complex issues and improve support processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: at least 6 months of BPO experience if below 2 years college
• Skills and Competencies: Strong communication skills and technical support capabilities.
• Qualities and Traits: Excellent negotiation and time management skills.
• Responsibilities and Duties: In-depth product knowledge to assist customers effectively.
• Working Conditions: Fast-paced environment with the ability to manage multiple support requests.