TSYS L2 Operations Lead — Incident & Solutions Champion

Lancesoft APAC; Pasig; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Job summary

Lancesoft APAC in Ortigas, Pasig City invites an experienced L2 Operations Lead to join a hybrid, contract-based role (up to 1 year). The candidate will provide technical and operational leadership for TSYS-based payment processing, ensuring governance, production stability, and proactive risk mitigation.

You will review TSYS solutions, assess performance, resilience, and readiness, drive issue resolution with data-backed insights, coordinate with TSYS and internal teams, and lead production

Qualifications

• 10+ years of experience in payments/operations leadership.
• Strong TSYS domain expertise and governance mindset.
• Experience in incident triage, RCA, and escalation management.

Responsibilities

• Act as the primary technical authority to review TSYS solutions.
• Assess design, performance, resilience, and operational readiness.
• Identify gaps, delays, and drive timely resolutions.
• Lead incident triage, RCA, and resolution within defined SLAs.
• Coordinate with TSYS and ecosystem stakeholders; align with bank requirements.
• Provide hands-on leadership for production and operational calls.

Skills

TSYS knowledge

SQL

Incident RCA

Production governance

Operational leadership

Tools

SQL

TSYS platform

Job description

Lancesoft APAC in Ortigas, Pasig City invites an experienced L2 Operations Lead to join a hybrid, contract-based role (up to 1 year). The candidate will provide technical and operational leadership for TSYS-based payment processing, ensuring governance, production stability, and proactive risk mitigation.

You will review TSYS solutions, assess performance, resilience, and readiness, drive issue resolution with data-backed insights, coordinate with TSYS and internal teams, and lead production