Card Systems/TSYS Lead

Our Clients; Pasig; On-site; PHP 2,500,000 - 4,200,000; Full time

Job summary

Our Clients in the Philippines seeks an experienced Card Systems / TSYS Lead to provide technical and operational leadership for high-volume card processing environments. You will be the primary technical authority for TSYS-based platforms, driving governance, production stability, incident resolution, and vendor management.

The ideal candidate brings 10+ years of experience in TSYS or comparable card processing platforms, with strong expertise in payments processing, performance analysis, and

Qualifications

• 10+ years of experience with TSYS or comparable card/payment processing platforms.
• Strong hands-on experience with TSYS Prime, TS2, or equivalent systems.
• Deep understanding of payments and card processing domains (issuing, acquiring, authorization, clearing, settlement).
• Proven experience in L2/L3 production support, incident management, and technical operations.
• Familiarity with ISO 8583 messaging and transaction flows.
• Working knowledge of Unix/Linux, including log analysis and shell scripting.
• Proven vendor governance and technical solution review experience.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Act as the primary technical authority in reviewing TSYS/vendor solutions.
• Assess designs for performance, scalability, resilience, and operational readiness.
• Identify gaps and drive timely resolution of risks and issues.
• Lead L2/L3 production support and incident management for TSYS platforms.
• Troubleshoot high-volume transaction environments using logs, SQL, and monitoring tools.
• Provide hands-on technical leadership during production and operational calls.
• Coordinate with banking, technology, and operational teams to align solutions with business needs.

Skills

Leadership

Vendor governance

Executive communication

Stakeholder management

Problem solving

Tools

SQL

Unix/Linux

Shell scripting

Oracle

DB2

Splunk

AppDynamics

Dynatrace

Job description

Role Overview

We are seeking an experienced Card Systems / TSYS Lead to provide technical and operational leadership for high-volume card payment processing environments. The role will serve as the primary technical authority for TSYS-based platforms, driving solution governance, production stability, incident resolution, vendor management, and proactive risk mitigation.

The ideal candidate brings 10+ years of experience in TSYS or comparable card processing platforms, with strong expertise across payment processing, production support, performance analysis, and technical stakeholder management. This is a hands-on leadership role requiring the ability to challenge vendor solutions, lead high-priority production issues, and translate complex technical findings into clear, data-driven recommendations.

Key Responsibilities

TSYS Solution Governance & Technical Leadership

• Act as the primary technical authority in reviewing, validating, and challenging solutions proposed by TSYS or other technology vendors.
• Assess solution designs against performance, scalability, resilience, failover, and operational readiness requirements.
• Identify gaps, inconsistencies, delays, and technical risks and drive timely resolution.
• Proactively identify and mitigate production risks, including performance bottlenecks and transaction-processing issues.
• Provide hands-on technical leadership during production and operational calls.

Production Support & Incident Management

• Lead L2/L3 production support activities for TSYS/card processing platforms.
• Perform incident triage, troubleshooting, root cause analysis, and resolution within defined SLAs.
• Investigate complex production issues using transaction data, logs, SQL queries, and monitoring tools.
• Drive resolution of recurring issues and reduce dependency on higher-level support through strong technical ownership.
• Support high-pressure and potentially 24x7 production environments.

Payment & Card Processing

• Provide deep technical expertise across card payment processing, including issuing, acquiring, authorization, clearing, and settlement.
• Troubleshoot high-volume transaction-processing environments and performance-related issues.
• Analyze ISO 8583 messages and transaction flows.
• Apply strong understanding of TSYS platforms such as TS2, Prime, or comparable card processing systems.

Vendor & Stakeholder Management

• Serve as the primary technical point of accountability for coordination with TSYS and other ecosystem stakeholders.
• Challenge vendor responses and proposed solutions using strong technical knowledge and data-backed insights.
• Work closely with internal banking, technology, and operational teams to align solutions with business and technical requirements.
• Drive escalations when required and communicate complex technical issues effectively to senior stakeholders and executives.
• Coordinate with external partners and global banking/payment ecosystem stakeholders.

Technical Analysis & Troubleshooting

• Use SQL for data analysis, transaction investigation, troubleshooting, and root cause analysis.
• Perform log analysis, job monitoring, and diagnostics using Unix/Linux environments.
• Utilize shell scripting where applicable for automation and operational diagnostics.
• Work with databases commonly used in card-processing environments, including Oracle and/or DB2.
• Leverage monitoring and observability tools such as Splunk, AppDynamics, or Dynatrace.

Required Qualifications & Experience

• 10+ years of experience working with TSYS or comparable card/payment processing platforms.
• Strong hands-on experience with TSYS Prime, TS2, or equivalent card processing systems.
• Deep understanding of the payments and card processing domain, including issuing, acquiring, authorization, clearing, and settlement.
• Proven experience in L2/L3 production support, incident management, and technical operations.
• Strong understanding of high-volume transaction-processing environments and performance tuning.
• Experience with ISO 8583 messaging and transaction flows.
• Strong SQL skills for investigation, data analysis, and troubleshooting.
• Working knowledge of Unix/Linux, including log analysis, job monitoring, and shell scripting.
• Basic technical knowledge of Oracle and/or DB2 databases.
• Familiarity with monitoring tools such as Splunk, AppDynamics, or Dynatrace.
• Proven experience in vendor governance and technical solution review.
• Strong stakeholder management and executive communication skills.
• Experience working with global banking clients, payment processors, or financial services ecosystems.

Leadership & Behavioral Competencies

• Strong analytical and problem-solving capabilities.
• Able to independently lead complex production incidents and technical escalations.
• Confident in challenging vendors and stakeholders when technical risks or gaps are identified.
• Strong communication skills, with the ability to translate technical findings into clear business impact.
• Comfortable operating in high-pressure production environments.
• Strong sense of ownership and accountability for L2 support and technical operations.
• Able to work collaboratively across technology, business, vendor, and operational teams.
• Willingness to support 24x7 operations when required.