L2 Operations Lead

GSS HR Solutions Private Limted; Metro Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

GSS HR Solutions Private Limted is seeking an experienced L2 Operations Lead to provide strong technical and operational leadership for TSYS-based payment processing systems. This role ensures production stability, proactive risk mitigation, and effective vendor governance.

You will review TSYS solutions, assess performance and scalability, drive incident management and RCA, and coordinate with TSYS and ecosystem stakeholders.

Qualifications

• Minimum 10+ years of experience in TSYS platforms or equivalent card/payment processing systems.
• Strong knowledge of payments domain including cards, issuing, and acquiring.
• Expertise in payments architecture covering authorization, clearing, and settlement.
• Proven experience in production support, incident management, and vendor governance.

Responsibilities

• Act as the primary technical authority to review TSYS-proposed solutions.
• Assess solution design for performance, scalability, resilience, and operational readiness.
• Identify gaps or delays in vendor responses and drive timely resolution.
• Lead incident triage, RCA, and resolution within defined SLAs.
• Coordinate with TSYS and ecosystem stakeholders as single point of accountability.
• Provide hands-on leadership during production and operational calls.

Skills

TSYS platforms TSYS TS2/Prime

Payments domain

Payments architecture

Production support

Incident management

Vendor governance

SQL

ISO 8583

Unix/Linux

Oracle/DB2 databases

Monitoring tools (Splunk, AppDynamics,

Stakeholder management

24x7 support

Tools

Splunk

AppDynamics

Dynatrace

Oracle/DB2

Job description

We are seeking an experienced L2 Operations Lead to provide strong technical and operational leadership for TSYS‑based payment processing systems. This role is critical in ensuring production stability, proactive risk mitigation, and effective vendor governance.

Key Responsibilities

• Act as the primary technical authority to review and challenge TSYS‑proposed solutions.
• Assess solution design for performance, scalability, resilience, and operational readiness.
• Identify gaps, delays, and inconsistencies in vendor responses; drive timely resolution.
• Lead incident triage, root cause analysis (RCA), and resolution within defined SLAs.
• Serve as the single point of accountability for coordination with TSYS and ecosystem stakeholders.
• Provide hands-on leadership during production and operational calls.
• Drive proactive risk mitigation (e.g., RC91, performance bottlenecks).
• Bridge the gap between ticket management and deep technical analysis.

Key Skills & Experience

• Minimum 10+ years of experience in TSYS platforms (TS2/Prime) or equivalent card/payment processing systems.
• Strong knowledge of payments domain (cards, issuing, acquiring).
• Expertise in payments architecture (authorization, clearing, settlement).
• Proven experience in production support (L2/L3), incident management, and vendor governance.
• Hands-on with SQL, ISO 8583 message formats, Unix/Linux commands, Oracle/DB2 databases.
• Familiarity with monitoring tools (Splunk, AppDynamics, Dynatrace).
• Strong analytical, problem‑solving, and stakeholder management skills.
• Ability to work in high‑pressure, 24x7 support environments.