Travel Sales Support Coordinator

Goway Travel Limited; Pasig; Hybrid; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Salary incentives

Paid personal days

Birthday off

RRSP matching

Medical coverage

Dental coverage

Vision coverage

Training & development

Travel discounts

Global offices

Job summary

Goway Travel Limited in Manila is seeking a Sales Support Coordinator to provide essential administrative and operational support to Destination Specialists, efficiently managing bookings and ensuring data accuracy. The role requires strong organizational skills, attention to detail, and excellent verbal and written communication, with the ability to work independently in a hybrid Manila environment.

You will report to the Sales Support Team Lead and contribute to sales operations and growth.

Qualifications

• Recent experience in the travel industry is required.
• At least 1 year of customer service experience.
• Strong organizational skills and attention to detail.
• Good administrative and analytical abilities.
• Excellent verbal and written communication.

Responsibilities

• Ensure all services are properly confirmed based on requests from Destination Specialists.
• Input booking details into the booking system, maintaining data integrity.
• Accurately process and manage bookings with complete information.
• Handle administrative tasks such as filing, supplier coordination, and cross‑department collaboration.
• Provide excellent customer service to internal and external clients.
• Review supplier contracts in the reservation system for accuracy against invoices.
• Collaborate with team members to support work plan objectives.

Skills

Travel industry experience

Customer service experience

Organizational skills

Attention to detail

Administrative skills

Analytical skills

Verbal communication

Written communication

Independent work

Job description

SALES SUPPORT COORDINATOR

Job Type: Full Time, Permanent
Location: Manila/Hybrid
Reporting to: Sales Support Team Lead
Role Type: Replacement
Salary: Php 25,000

Job purpose

The Sales Support Coordinator is a vital Goway Travel team member, providing essential administrative and operational support to Destination Specialists. This role demands strong organizational skills, attention to detail, analytical thinking, and a dedication to exceptional customer service. By efficiently managing bookings, ensuring data accuracy, and driving process improvements, they play a crucial role in powering sales operations and growth.

What will be your key responsibilities

1. Ensure all services are properly confirmed based on the requests of Destination Specialists, verifying details such as flight itineraries, accommodations, and activities.

2. Input booking details into the company’s booking system, maintaining data integrity and consistency.

3. Accurately process and manage bookings, ensuring all necessary information is captured and organized.

4. Handle various administrative tasks, such as document filing, supplier coordination, cross-departmental collaboration, and document management.

5. Provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly.

6. Read and review supplier contracts loaded in the reservation system, verify service and cost accuracy against invoices, and optimize booking processes for the sales team.

7. Works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.

What are we looking for?

• Candidates must have recent experience or in-depth background in the travel industry.

• Candidates must have 1 year of experience in customer service or a similar function.

• Candidates must have strong organizational skills and attention to detail.

• Candidates must have good administrative and analytical skills.

• Candidates must have exceptional verbal and written communication skills.

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.

• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.

• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.

• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.

• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.

• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com