Customer Service for Online Travel Agency

TORCH Solutions; Davao City; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

On-site office

Team lunches

Performance bonuses

Travel agent discounts on global book-

Job summary

TORCH Solutions is hiring a Customer Support Representative to handle inquiries via phone, email, and chat from our Davao City office, ensuring accurate bookings and warm service. You will process reservations, changes, and post-sale support for travelers.

You will upsell upgrades, collaborate with operations and partnerships, and contribute to a friendly, results-driven team culture with on-site amenities and team lunches.

Qualifications

• CRM proficiency.
• Experience in call center operations.
• Ability to resolve customer complaints with calm and empathy.
• Senior high school graduate or higher.

Responsibilities

• Answer inbound customer inquiries via phone, email, and chat with accuracy and warmth.
• Book, modify or cancel travel itineraries using internal systems in real time.
• Proactively upsell travel upgrades or alternatives.
• Collaborate with operations, finance and partnerships to ensure smooth travel delivery and post-sale support.

Skills

CRM

Call Center Ops

Customer Complaint Resolution

Education

Senior high school graduate

Job description

Massive Hiring for Customer Support Representative

Role & Responsibilities

• Answer inbound customer inquiries via phone, email, and chat with accuracy and warmth during peak travel hours.
• Book, modify, or cancel travel itineraries (flights, hotels, transfers) using internal reservation systems in real-time.
• Proactively suggest travel upgrades or alternatives to enhance customer satisfaction and upsell revenue.
• Collaborate with internal teams (operations, finance, partnerships) to ensure smooth travel delivery and post-sale support.

Skills & Qualifications

• CRM
• Call Center Operations
• Customer Complaint Resolution
• At least a senior high school graduate

Benefits & Culture Highlights

• On-site work environment with modern office amenities and team lunches.
• Performance bonuses + travel agent discounts on global bookings.

Skills: travel,customer satisfaction,customer service