Travel Operations Leader — Scale, Service & Strategy

Confidential; Pasig; On-site; PHP 3,000,000 - 7,000,000; Full time

Job summary

Confidential is seeking a strategic Vice President of Operations to lead our travel fulfillment, customer service, and vendor relations teams. You will drive operational excellence, scale processes for rapid growth, and ensure seamless end-to-end travel experiences.

The ideal candidate has deep travel industry knowledge, strong financial acumen, and a proven track record of managing large, dynamic teams in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Admin, Hospitality, Travel/Tourism (MBA preferred).
• 10+ years in operations leadership within the BPO travel industry.
• Minimum 5 years in senior management overseeing large cross-functional teams.
• Deep expertise in GDS operations and fulfillment processes.
• Proven track record of scaling operations in high-growth environments.
• Strong financial acumen with experience managing P&L and budgets.
• Crisis management skills and decisive leadership.
• Excellent negotiation and stakeholder management.

Responsibilities

• Develop and execute an operational strategy aligned with growth targets.
• Lead and scale the operations teams including travel advisors, support, and QA.
• Establish KPIs and SLAs; report performance to the executive team.
• Oversee integration of travel tech platforms (GDS, CRMs, OBTs).
• Manage department budget and control labor costs and expenses.
• Collaborate with finance on cost forecasting and reductions.

Skills

Strategic leadership

Operations management

Travel industry knowledge

GDS systems

P&L budgeting

Vendor management

Crisis management

Negotiation

Communication

Education

Bachelor’s degree in Business Administration, Hospitality, Travel/Tourism

MBA preferred

Tools

Sabre

Amadeus

Travelport

CRM systems

OBTs

Job description

Confidential is seeking a strategic Vice President of Operations to lead our travel fulfillment, customer service, and vendor relations teams. You will drive operational excellence, scale processes for rapid growth, and ensure seamless end-to-end travel experiences.

The ideal candidate has deep travel industry knowledge, strong financial acumen, and a proven track record of managing large, dynamic teams in a fast-paced environment.