Travel Marketplace Platform Operations Analyst

American Express Global Business Travel; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

American Express Global Business Travel is seeking a Product Support professional in Manila to diagnose supply technology issues, provide functional support, and drive improvements across the travel platform. The role emphasizes cross-functional collaboration, data-driven problem solving, and knowledge base development.

Ideal candidates will have 2+ years in travel tech support, experience with GDS platforms, and strong analytical and communication skills to serve internal and external users

Qualifications

• 2+ years Product Support in Travel experience required.

Responsibilities

• Diagnose and troubleshoot supply technology issues on platform configuration, functionality, and stability within SLAs.
• Provide functional support to internal customers and business partners on booking failures and platform issues.
• Perform trend analysis on issues to determine need for code changes or process improvements.
• Participate in bug triage to prioritize based on impact.
• Create knowledge base articles for internal and external support teams.
• Administer supply configurations and data feeds to ensure uninterrupted integration.
• Conduct regular supply settings reviews to optimize display and content availability.
• Maintain strong product knowledge and stay updated with supply technology.
• Map deployment processes and gather data for training in new countries.
• Collaborate with global teams to document deployment issues and support rollouts.

Skills

Analytical thinking

Communication

Time management

Stakeholder management

Problem solving

Customer service

Attention to detail

Adaptability

Self-motivated

Education

University degree preferred

Tools

CRM systems

API knowledge

Job description

American Express Global Business Travel is seeking a Product Support professional in Manila to diagnose supply technology issues, provide functional support, and drive improvements across the travel platform. The role emphasizes cross-functional collaboration, data-driven problem solving, and knowledge base development.

Ideal candidates will have 2+ years in travel tech support, experience with GDS platforms, and strong analytical and communication skills to serve internal and external users