Global Travel Tech Support Specialist

Amadeus; Manila; Hybride; PHP 700 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Global exposure and learning

Diversity & Inclusion

Résumé du poste

Amadeus is seeking a Global Expert Team Analyst in Taguig, Philippines. You will provide advanced technical support for Amadeus customers, collaborating with global teams to resolve incidents and deliver high-quality service via phone, Amadeus Service Hub, and remote tools.

The ideal candidate has a Tourism background or equivalent travel/airline experience, 3–5 years in related roles, and hands-on knowledge of reservation and ticketing systems, with strong analytical and communication skills.

Qualifications

• Bachelor’s degree in Tourism or equivalent experience in travel/airline industry.
• 3–5 years of professional experience in customer, technical or functional support within travel/airline industry.
• Hands-on experience in reservation systems, ticketing, troubleshooting, and customer case management.

Responsabilités

• Resolve or escalate technical and functional issues using established service processes.
• Maintain communication with customers on case progress and resolution timelines.
• Escalate complex cases to higher-level teams within Amadeus or external partners, ensuring follow-up until closure.
• Document and share problem-solving steps to enrich internal knowledge systems.
• Support continuous improvement by identifying trends and suggesting process enhancements.
• Provide outstanding customer service, ensuring responses align with service levels.
• Collaborate with global and cross-functional teams to support Amadeus solutions.
• Respond to Amadeus customers questions concerning Amadeus Products and Solutions.

Connaissances

Analytical thinking

Communication

Teamwork

Customer service

Technical problem-solving

Formation

Bachelor's degree in Tourism

Outils

Reservation systems

Ticketing systems

Troubleshooting tools

Description du poste

Amadeus is seeking a Global Expert Team Analyst in Taguig, Philippines. You will provide advanced technical support for Amadeus customers, collaborating with global teams to resolve incidents and deliver high-quality service via phone, Amadeus Service Hub, and remote tools.

The ideal candidate has a Tourism background or equivalent travel/airline experience, 3–5 years in related roles, and hands-on knowledge of reservation and ticketing systems, with strong analytical and communication skills.