Global Travel Tech Support Analyst

Amadeus IT Group S.A.; Makati; Hybrid; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work model

Learning opportunities

Global exposure

Diversity & inclusion

Supportive team environment

Job summary

Amadeus IT Group S.A. in Manila seeks a Global Expert Team Analyst to deliver advanced technical support for Amadeus customers, including travel and airline partners. You will manage incidents, collaborate with global teams, and contribute to knowledge sharing and service improvements.

The ideal candidate holds a related bachelor’s degree and 3–5 years in travel/airline tech support, with strong analytical, communication and teamwork skills. Hybrid work setup in Taguig.

Qualifications

• Bachelor’s degree in Tourism or equivalent experience in travel/airline tech.
• 3–5 years in customer, technical or functional support within travel/airline industries.
• Hands-on experience with reservation, ticketing, troubleshooting and case management.
• Strong analytical and problem-solving abilities with proactive mindset.
• Excellent communication and teamwork skills with customer focus.

Responsibilities

• Resolve or elevate technical and functional issues using service processes.
• Communicate progress and resolutions to customers; manage timelines.
• Escalate complex cases to higher-level teams while ensuring follow-up.
• Document solutions to enrich internal knowledge bases.
• Identify trends and suggest process and knowledge improvements.
• Provide outstanding customer service aligned with service levels.
• Collaborate with global and cross-functional teams on Amadeus solutions.
• Respond to customer questions about Amadeus products, functionality and interactions.
• Investigate incidents and recover within service levels using knowledge resources.
• Offer status updates on critical problems and contribute to knowledge solutions.
• Suggest enhancements to Knowledge Solutions databases.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Flexibility

Hybrid work

Education

Bachelor’s degree in Tourism or equivalent experience

Tools

Reservation systems

Ticketing systems

Customer case management

Job description

Amadeus IT Group S.A. in Manila seeks a Global Expert Team Analyst to deliver advanced technical support for Amadeus customers, including travel and airline partners. You will manage incidents, collaborate with global teams, and contribute to knowledge sharing and service improvements.

The ideal candidate holds a related bachelor’s degree and 3–5 years in travel/airline tech support, with strong analytical, communication and teamwork skills. Hybrid work setup in Taguig.