Marketplace Platform Ops Analyst — Travel Tech Troubleshooter

American Express Global Business Travel; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

American Express Global Business Travel in Manila is seeking a Marketplace Platform Operations Analyst to troubleshoot platform technology issues, manage configurations, and support internal and external partners.

You will diagnose supply technology issues, provide functional support on bookings, perform issue analysis, participate in bug triage, and help develop knowledge base articles to reduce escalations.

Qualifications

• 2+ years in product support within travel and tech.
• Experience troubleshooting software issues in travel industry.
• Familiarity with GDS platforms and travel distribution knowledge.
• Ability to interpret data, identify root causes and solve issues.
• Proficient with CRM systems; API knowledge is a plus.
• Strong written and verbal communication; stakeholder management.
• Customer-focused with ability to balance multiple tasks.

Responsibilities

• Diagnose and resolve supply technology issues on platform configuration and stability.
• Provide functional support to internal customers and business partners on bookings.
• Perform trend analysis on issues to determine fixes or process changes.
• Participate in bug triage to assign priorities based on impact.
• Create knowledge base articles to reduce escalations for teams.
• Administer supply configurations and ensure data feeds integrate without interruption.
• Review supply settings regularly to ensure optimal display and content availability.
• Document deployment processes and gather data for training needs.

Skills

Product support

Travel industry knowledge

GDS platforms

Analytical thinking

CRM systems

API knowledge

Communication

Customer service mindset

Time management

Attention to detail

Adaptability

Team collaboration

Education

University degree

Tools

Sabre

Amadeus

Galileo

Worldspan

Job description

American Express Global Business Travel in Manila is seeking a Marketplace Platform Operations Analyst to troubleshoot platform technology issues, manage configurations, and support internal and external partners.

You will diagnose supply technology issues, provide functional support on bookings, perform issue analysis, participate in bug triage, and help develop knowledge base articles to reduce escalations.