Hybrid Global Travel Tech Support Analyst

Amadeus Consulting; Taguig; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Amadeus in Taguig (BGC) is seeking a Global Expert Team Analyst to provide advanced technical support for Amadeus customers, including internal and external partners. You will resolve incidents, communicate progress, and collaborate with global teams to improve service quality.

Ideal candidates have 3–5 years in customer/technical support within travel/airline sectors, strong analytical skills, and a proactive approach to problem solving. Hybrid onsite work 2–3 days weekly.

Qualifications

• Bachelor's degree in Tourism or equivalent experience in travel/airline industry.
• 3–5 years of professional experience in customer, technical or functional support roles within travel/airline industry.
• Hands-on experience in reservation systems, ticketing, troubleshooting, and customer case management.
• Technical understanding of the Travel/Airline industry.

Responsibilities

• Resolve or escape technical and functional issues using established service processes.
• Work independently while collaborating with colleagues and managers for guidance.
• Maintain consistent communication with customers on case progress and resolution timelines.
• Escalate complex cases to higher-level teams within Amadeus or external partners, ensuring follow-up until closure.
• Document and share problem-solving steps to enrich internal knowledge systems.
• Support continuous improvement by identifying trends and suggesting process enhancements.
• Provide outstanding customer service, ensuring responses align with service levels.
• Collaborate with global and cross-functional teams to support Amadeus solutions.
• Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
• Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
• Provide Amadeus customers with updates on the status of critical problems.
• Suggest improvements to Knowledge Solutions database.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Customer service

Adaptability

Industry knowledge - Travel/Airline

Shift flexibility

Education

Bachelor's degree in Tourism

Job description

Amadeus in Taguig (BGC) is seeking a Global Expert Team Analyst to provide advanced technical support for Amadeus customers, including internal and external partners. You will resolve incidents, communicate progress, and collaborate with global teams to improve service quality.

Ideal candidates have 3–5 years in customer/technical support within travel/airline sectors, strong analytical skills, and a proactive approach to problem solving. Hybrid onsite work 2–3 days weekly.