Marketplace Platform Operations Specialist

American Express Global Business Travel

Manila

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Job summary

American Express Global Travel is seeking a Marketplace Platform Support specialist in Manila to diagnose supply tech issues, provide technical support for bookings, and drive continuous improvements across deployment and data feeds. You will collaborate with global teams to ensure smooth rollouts and strong customer outcomes.

The role requires 2+ years in travel product support, hands-on experience with Sabre, Amadeus, Galileo, Worldspan, and CRM systems.

Qualifications

2+ years of product support in travel industry.
Experience troubleshooting software issues in travel systems.
Familiarity with travel distribution and OTA/OBT processes.
Strong analytical and problem-solving skills.
Excellent written and verbal communication; stakeholder management.
Experience with CRM systems; API knowledge is a plus.

Responsibilities

Diagnose and resolve supply technology issues on platform configuration, functionality, and SLAs.
Provide functional support to internal customers on booking failures and platform issues.
Perform trend analysis to determine need for code changes or process improvements.
Participate in bug triage to prioritize issues by impact.
Create knowledge base articles to reduce escalations.
Administer supply configurations to ensure data feeds integrate without interruption.
Conduct regular supply settings reviews for optimal display and content.
Maintain deep product knowledge and stay current with supply technology.
Map deployment processes and document training requirements for new countries.
Collaborate with global teams to prioritize deployment issues and support rollouts.