Travel Contact Center Lead — Onsite Night Shift

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 613,800; Full time

Job summary

A customer service staffing company in Taguig is looking for an experienced Operations Supervisor to lead a team in a travel and airline contact center. The role requires strong leadership and problem-solving skills, with responsibilities including team management, performance monitoring, and operational oversight. Ideal candidates should have 1-2 years in a supervisory role, preferably in the travel or airline sector, and must be willing to work onsite during night shifts.

Qualifications

• Minimum of 1-2 years experience in a supervisory or team lead role within a contact center.
• Experience in the travel or airline industry is preferred.
• Ability to coach and motivate team members in a fast-paced environment.

Responsibilities

• Manage and lead a team of customer service agents.
• Provide feedback, mentoring, and training.
• Monitor team performance and implement improvement strategies.
• Cultivate a positive team environment.
• Supervise daily operations and ensure compliance.

Skills

Leadership

Communication

Problem-solving

Coaching

Data analysis

Job description

A customer service staffing company in Taguig is looking for an experienced Operations Supervisor to lead a team in a travel and airline contact center. The role requires strong leadership and problem-solving skills, with responsibilities including team management, performance monitoring, and operational oversight. Ideal candidates should have 1-2 years in a supervisory role, preferably in the travel or airline sector, and must be willing to work onsite during night shifts.