Airline Travel Call Center Ops Supervisor - Night Shift

TASQ Staffing Solutions; Taguig; On-site; PHP 600,000 - 840,000; Full time

Job summary

A staffing solutions company in Taguig is seeking a Call Center Operations Supervisor to lead a team in a travel/airline account. In this role, you will manage daily operations, support team performance, and ensure high-quality customer service delivery. The ideal candidate has over 12 years of leadership experience in a contact center, with immediate availability for the night shift on-site at McKinley West.

Qualifications

• At least 12 years of experience in a leadership role within a contact center or customer service setting, ideally in the travel or airline industry.
• Strong coaching and mentoring skills.

Responsibilities

• Oversee daily operations by scheduling shifts, assigning duties, and monitoring team performance.
• Ensure adherence to company policies, safety standards, and regulatory requirements.
• Streamline operational processes to eliminate inefficiencies and increase productivity.

Skills

Leadership

Team management

Customer service excellence

Coaching and feedback

Performance tracking

Job description

A staffing solutions company in Taguig is seeking a Call Center Operations Supervisor to lead a team in a travel/airline account. In this role, you will manage daily operations, support team performance, and ensure high-quality customer service delivery. The ideal candidate has over 12 years of leadership experience in a contact center, with immediate availability for the night shift on-site at McKinley West.