Onsite Night Shift Operations Lead – BPO Team Coach

Recruitify_HR; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading BPO company is seeking an Operations Supervisor to oversee a team of customer service representatives in Taguig. The ideal candidate will have 1-2 years of supervisory experience in a BPO environment and strong people management skills. Responsibilities include coaching agents, monitoring KPIs, and ensuring compliance with policies. Candidates must be willing to work onsite in Silver City during night shifts to support clients in US, UK, Canada, or Australia. Former Teleperformance employees are not eligible for this position.

Qualifications

• 1-2 years of experience as a supervisor in BPO or contact center.
• Strong people management and coaching skills.
• Good English communication skills.

Responsibilities

• Supervise a team of customer service representatives.
• Provide coaching, training, and performance feedback.
• Monitor team KPIs and quality metrics.
• Implement performance improvement plans.
• Ensure compliance with client and internal policies.
• Support quality assurance initiatives.

Skills

People management

Coaching

English communication

Customer service experience

Call center metrics knowledge

CRM tools experience

Job description

A leading BPO company is seeking an Operations Supervisor to oversee a team of customer service representatives in Taguig. The ideal candidate will have 1-2 years of supervisory experience in a BPO environment and strong people management skills. Responsibilities include coaching agents, monitoring KPIs, and ensuring compliance with policies. Candidates must be willing to work onsite in Silver City during night shifts to support clients in US, UK, Canada, or Australia. Former Teleperformance employees are not eligible for this position.