Customer Service - Travel Associate.

Recruitify_HR; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment firm is seeking an experienced professional to deliver exceptional customer service in travel arrangements. Ideal candidates will have 5-8 years of experience in the travel industry and a Bachelor’s degree in Hospitality or Business Administration. Responsibilities range from assisting clients with travel inquiries to resolving booking issues efficiently. Additional skills in travel booking software and strong communication skills are essential. Join a dynamic team and enjoy perks such as performance bonuses and annual company trips.

Qualifications

• 5-8 years of experience in customer service or travel industry.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service to clients booking travel arrangements.
• Assist customers with inquiries regarding travel packages.
• Resolve issues related to bookings, cancellations, and refunds.

Skills

Strong communication and interpersonal skills

Proficient in travel booking software and customer management systems

Detail-oriented with a passion for travel

Education

Bachelor’s degree in Hospitality, Business Administration, or a related field

Job description

On-site - Manila 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service to clients booking travel arrangements.
• Assist customers with inquiries regarding travel packages, pricing, and itinerary changes.
• Resolve issues related to bookings, cancellations, and refunds in a timely manner.
• Maintain up-to-date knowledge of destination information and travel regulations.
• Collaborate with travel suppliers to secure the best options for clients.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality, Business Administration, or a related field.
• Experience Level: 5–8 years of experience in customer service or travel industry.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in travel booking software and customer management systems.
• Qualities and Traits: Detail-oriented with a passion for travel.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.

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