Travel BPO Training & Quality Leader

Recruitify_HR; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A dynamic HR solutions provider in the Philippines is seeking a Training & Quality Manager. This role involves developing and delivering comprehensive training programs across various disciplines while ensuring high quality standards in customer interactions and operational processes. The ideal candidate will possess at least 6 months of relevant experience, preferably in the travel industry with BPO exposure, and demonstrate strong leadership capabilities. Join us to drive innovative training solutions and enhance operational efficiency.

Qualifications

• Minimum of 6 months relevant experience as a Training and Quality Manager.
• Strong background in the travel industry, preferably handling Expedia accounts.
• Experience with IGT, WNS, and Foundever is a priority.

Responsibilities

• Develop, deliver, and evaluate training programs across all disciplines.
• Oversee the quality of customer interactions and operational processes.
• Mentor and guide team members in best practices.

Skills

Training and development

Quality assurance

Mentoring

Customer service

Communication skills

Job description

A dynamic HR solutions provider in the Philippines is seeking a Training & Quality Manager. This role involves developing and delivering comprehensive training programs across various disciplines while ensuring high quality standards in customer interactions and operational processes. The ideal candidate will possess at least 6 months of relevant experience, preferably in the travel industry with BPO exposure, and demonstrate strong leadership capabilities. Join us to drive innovative training solutions and enhance operational efficiency.