Travel BPO Trainer: Elevate Agent Excellence

Recruitify_HR; Taguig; On-site; Full time

Job summary

A staffing and recruitment firm is seeking an experienced BPO Trainer for a travel account. This role will involve delivering training programs, facilitating skill development, and ensuring team readiness for customer service. The ideal candidate should have BPO training experience, especially with travel accounts like Expedia, and possess excellent communication skills. This position is based in Metro Manila and aims to enhance agent performance through effective training methods.

Qualifications

• BPO Training experience is mandatory for the role.
• Experience in training for travel accounts is highly preferred.
• Strong communication and facilitation skills are essential.

Responsibilities

• Deliver training for new hires and existing agents.
• Coordinate training schedules with operations.
• Assess trainee performance and provide coaching.

Skills

BPO Training experience

Excellent facilitation skills

Experience delivering classroom training

Experience delivering virtual training

Communication skills

Job description

A staffing and recruitment firm is seeking an experienced BPO Trainer for a travel account. This role will involve delivering training programs, facilitating skill development, and ensuring team readiness for customer service. The ideal candidate should have BPO training experience, especially with travel accounts like Expedia, and possess excellent communication skills. This position is based in Metro Manila and aims to enhance agent performance through effective training methods.