Strategic Training & Quality Leader

Worldwide Healthstaff Solutions Philippines Inc.; Quezon City; Sur place; PHP 1 116 000 - 1 674 000; Plein temps

Résumé du poste

A leading health staffing agency in Quezon City is seeking a highly experienced Training & Quality Director to shape high-performance teams and elevate the organization’s learning and quality assurance initiatives. The ideal candidate has over 7 years of experience in the BPO sector, strong leadership skills, and Six Sigma certification. This role emphasizes continuous improvement and strategic direction within a dynamic environment.

Qualifications

• 7+ years in a senior Training, Quality, or Operations role within the BPO industry.
• Strong proficiency in reporting and analytics.
• Six Sigma certification (Green Belt or higher) preferred.

Responsabilités

• Oversee the design, implementation, and evaluation of training programs.
• Develop and manage quality frameworks for service delivery.
• Utilize Six Sigma methodologies for process optimization.

Connaissances

Leadership

Communication

Stakeholder management

Reporting and analytics

Process optimization

Formation

Bachelor’s degree in Business, Education, Operations Management or related field

Master’s degree

Outils

Excel

Power BI

Description du poste

A leading health staffing agency in Quezon City is seeking a highly experienced Training & Quality Director to shape high-performance teams and elevate the organization’s learning and quality assurance initiatives. The ideal candidate has over 7 years of experience in the BPO sector, strong leadership skills, and Six Sigma certification. This role emphasizes continuous improvement and strategic direction within a dynamic environment.