Travel Booking Support Specialist (Non-Voice, Weekdays)

Caldwell Communications; Quezon City; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Departmental Awards

Maternity/Paternity Leave

Paid leaves

Attendance Bonus

Job summary

Caldwell Communications is hiring for a customer support role in the Philippines. You will respond to inquiries via phone, email, or chat, sharing accurate information about products, services, and policies. The job emphasizes friendly communication, clear listening, and efficient issue resolution to ensure customer satisfaction.

Training is offered; no prior experience required. Work happens on weekdays with weekends off, and the benefits include HMO, 13th month pay, and various leaves and

Qualifications

• Friendly demeanor and ability to talk clearly with customers.
• Proficiency in using a phone or computer.
• Filipino citizen or eligible residency status.
• English preferred as the working language.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

Skills

Friendly demeanor

Clear communicator

Good listening skills

Customer focus

Education

Diploma (HS/College/Vocational)

Job description

Caldwell Communications is hiring for a customer support role in the Philippines. You will respond to inquiries via phone, email, or chat, sharing accurate information about products, services, and policies. The job emphasizes friendly communication, clear listening, and efficient issue resolution to ensure customer satisfaction.

Training is offered; no prior experience required. Work happens on weekdays with weekends off, and the benefits include HMO, 13th month pay, and various leaves and