Travel Customer Service Specialist – Booking & Support

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive compensation and incentives

Exposure to travel accounts

Professional development opportunities

Supportive team culture

Job summary

A dynamic consultancy firm in Navotas is hiring Travel Customer Service Representatives to assist clients with travel inquiries. The role includes handling bookings and providing accurate information while meeting customer satisfaction goals. Ideal candidates should have a High School diploma, excellent English communication skills, and a customer-focused approach. This full-time, on-site role offers competitive compensation and professional development opportunities.

Qualifications

• High School or Senior High School graduate required.
• Excellent English communication skills necessary.
• Customer-focused with strong problem-solving skills.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options and promotions.
• Record all interactions and maintain documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English communication

Attention to detail

Customer-focused

Problem-solving skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

A dynamic consultancy firm in Navotas is hiring Travel Customer Service Representatives to assist clients with travel inquiries. The role includes handling bookings and providing accurate information while meeting customer satisfaction goals. Ideal candidates should have a High School diploma, excellent English communication skills, and a customer-focused approach. This full-time, on-site role offers competitive compensation and professional development opportunities.