Travel Booking Specialist – Customer Service

Sapient Global Services; Quezon City; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Competitive salary with performance incentives

Exposure to diverse travel accounts

Mentorship and training opportunities

Job summary

A leading BPO company in Metro Manila is looking for a Customer Service Representative for Travel to assist clients with bookings and travel inquiries. This role requires excellent English communication skills and a detail-oriented approach. The company offers a competitive salary, paid training, and career growth opportunities within a supportive work environment. Join us to help travelers enjoy seamless experiences while building your career in the BPO industry.

Qualifications

• High School or Senior High School graduate, college preferred.
• Excellent English communication skills required.
• Detail-oriented, customer-focused, and solution-driven mentality.

Responsibilities

• Respond to travel inquiries via phone, chat, or email.
• Assist with flight, hotel, or tour reservations.
• Modify or cancel bookings as needed.
• Document interactions and booking details accurately.
• Escalate complex travel issues to supervisors.
• Maintain quality, productivity, and customer satisfaction metrics.

Skills

Excellent English communication skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Education

High School or Senior High School graduate (College preferred)

Job description

A leading BPO company in Metro Manila is looking for a Customer Service Representative for Travel to assist clients with bookings and travel inquiries. This role requires excellent English communication skills and a detail-oriented approach. The company offers a competitive salary, paid training, and career growth opportunities within a supportive work environment. Join us to help travelers enjoy seamless experiences while building your career in the BPO industry.