Travel Booking Agent — Customer Care Specialist

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness (Health Insurance, HMO)

Job summary

A travel consultancy firm is looking for Travel Customer Service Representatives in Metro Manila. Ideal candidates are high school graduates with strong English skills and customer service orientation. Responsibilities include assisting clients with travel bookings, inquiries, and providing information on travel options. Competitive compensation, medical reimbursement, and professional development opportunities are offered. The role requires onsite availability and includes rotating shifts, emphasizing teamwork and organizational skills.

Qualifications

• High School or Senior High School graduate; college preferred.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Organizational Skills

Call Centre & Back Office Support

Education

High School or Senior High School graduate

Job description

A travel consultancy firm is looking for Travel Customer Service Representatives in Metro Manila. Ideal candidates are high school graduates with strong English skills and customer service orientation. Responsibilities include assisting clients with travel bookings, inquiries, and providing information on travel options. Competitive compensation, medical reimbursement, and professional development opportunities are offered. The role requires onsite availability and includes rotating shifts, emphasizing teamwork and organizational skills.