Travel and Tours Customer Care Officer

Starlegends Adventure Inc.; Tacloban; On-site; PHP 201,000 - 312,000; Full time

Job summary

A travel agency is seeking a Customer Service Representative in Tacloban. Responsibilities include assisting customers with travel inquiries, managing reservations, and providing tailored recommendations. The ideal candidate should have a Bachelor's degree and 1-3 years of experience in customer service within the travel industry. Strong communication skills and attention to detail are essential for this role.

Qualifications

• Minimum of 1-3 years of experience in customer service, preferably in the travel industry.
• 1-3 years of experience in travel industry customer service.
• Strong customer service skills and ability to handle inquiries and issues effectively.
• Proficiency in booking and reservation systems.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy in documentation and quotations.
• Ability to upsell packages and provide solutions to customer needs.

Responsibilities

• Assist customers with inquiries related to travel packages.
• Handle the reservation process including booking changes.
• Provide tailored recommendations based on customer preferences.
• Maintain accurate customer records using CRM software.
• Resolve customer issues efficiently.

Skills

Strong customer service skills

Ability to handle inquiries effectively

Proficiency in booking and reservation systems

Excellent communication skills

Strong attention to detail

Ability to upsell packages

Education

Bachelor’s degree in Hospitality, Tourism, Business, or a related field

Tools

CRM software

Job description

• Assist customers with inquiries related to travel packages and tour bookings.
• Handle the reservation process, including booking changes and cancellations.
• Provide tailored recommendations based on customer preferences and travel needs.
• Maintain accurate customer records and documentation using CRM software.
• Resolve customer issues and complaints efficiently to ensure satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality, Tourism, Business, or a related field.
• Experience Level: 1-3 years of experience in customer service, preferably in the travel industry.
• Skills and Competencies: Strong customer service skills and ability to handle inquiries and issues effectively.
• Skills and Competencies: Proficiency in booking and reservation systems.
• Qualities and Traits: Excellent communication skills, both verbal and written.
• Skills and Competencies: Strong attention to detail and accuracy in documentation and quotations.
• Skills and Competencies: Ability to upsell packages and provide solutions to customer needs.