Travel Advisor, Travel Hub

ASPIRE LIFESTYLES (PHILS.), INC.; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

ASPIRE LIFESTYLES (PHILS.), INC. is seeking a Travel Advisor, TH to fulfill high-profile client requests via phone, email, or chat. You will arrange air, hotel, car and activities, and craft complex itineraries using Sabre and other travel tools.

The role requires outstanding customer service, precise communication, and timely follow-ups. You will collaborate with partners and uphold Aspire Lifestyles policies while aiming to exceed program metrics.

Qualifications

• 5+ years in customer service or hospitality in airlines, travel agencies, hotels or related fields.
• 3+ years of experience with a GDS, especially Sabre.
• Diploma/degree in travel/tourism or equivalent qualifications.
• Strong time-management and sense of urgency.
• Proficient in Internet navigation and Microsoft Office.
• Excellent verbal and written communication skills.

Responsibilities

• Fulfills high-profile client requests via phone, email, or chat.
• Researches and fulfills APAC and international travel requests (air, hotel, car, activities).
• Handles complex bookings using GDS Sabre and other tools.
• Provides accurate and timely information and follows up on changes.
• Escalates issues and communicates clearly with clients and vendors.
• Meets program metrics and adheres to Aspire Lifestyles policies.

Skills

Customer service

Hospitality experience

Communication skills

Time management

Internet navigation

MS Office

Education

Travel/Tourism diploma or degree

Tools

Sabre GDS

Job description

Overall Purpose of the Job

The Travel Advisor, TH is responsible for fulfilling requests for some very high profile Aspire Lifestyles Client Programs and prospective client requests via phone, email, and/or chat. The Travel Advisor, TH will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. The Travel Advisor, TH would handle requests that would include, but not limited to air, hotel, car and activities. With the travel requests the Travel Advisor, TH would need be able to handle complex itineraries, including on checking in the GDS or other travel specific systems. This individual serves as a role model for other Aspire Lifestyles Travel Advisors and upholds the highest levels of customer service and quality.

Essentials Duties & Responsibilities

• Independently fulfills high profile program client request and other requests as necessary, from assigned office via phone, email
• Researches and fulfills requests from customers in Asia Pacific and abroad for the following categories: Air, Hotel, Car Rentals and Activities.
• Handles complex Travel bookings by utilizing GDS (Sabre) and other tools as needed
• Leverages industry knowledge and previous experience to independently recommend and provide services
• Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
• Provides accurate and timely information regarding requests
• Follow up on last minute details, requests and changes
• Applies high quality customer service guidelines when fulfilling customer requests
• Leverages current partners and utilizes Internet and other resources to fulfill requests
• Communicates responses in a clear, professional, timely and concise manner
• Represents clients in a professional, courteous manner
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers
• Applies client and Aspire Lifestyles policies as applicable when interacting with customers
• Meets or exceeds all program metrics as outlined in training and manuals (e.g. attendance, quality, compliance, etc.)
• Other duties as assigned

Qualifications

• 5+ years of related customer service or hospitality experience required, working directly in a hospitality field such as airlines, travel agency, hotels, event planning organizations, or concierge
• 3+ years of experience with a GDS especially in Sabre
• Diploma/degree in travel/tourism or any recognized equivalent qualifications
• Superior time-management skills along with strong sense of urgency
• Strong Internet navigation skills along with a working knowledge of Microsoft Office
• Strong customer service skills and attention to detail
• Committed to delivering customer service excellence and high-quality work
• Excellent verbal and written communication skills