Servicing Travel Advisor III, Chase Travel

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 550,000 - 950,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila seeks a Service Travel Advisor III to be the first point of contact for clients' travel needs, booking travel and ensuring a seamless experience.

You will resolve issues promptly, liaise with vendors, and apply knowledge of travel management protocols to translate complex requirements into manageable tasks. Develop proficiency with travel tech tools to optimize the process and exceed expectations.

Qualifications

• At least 2 years of GDS experience.
• Experience using travel management technology tools for bookings.
• Strong ability to manage external client relationships.
• Proven track record in resolving travel issues quickly.
• Analytical thinker who can break down complex travel needs.
• Attention to detail and commitment to service quality.

Responsibilities

• Fulfill travel booking requests, ensuring compliance with client preferences and policies.
• Address and resolve travel-related issues promptly with appropriate solutions.
• Maintain professional client relationships and anticipate needs to exceed expectations.
• Coordinate with vendors to ensure travel arrangements meet client requirements.
• Continuously update knowledge of industry practices and procedures to ensure high service level.

Skills

GDS

Travel management tools

Client relationships

Issue resolution

Analytical thinking

Detail orientation

Job description

Join our team and be a primary contact for our clients while delivering impeccable service.

As a Service Travel Advisor III in Chase Travel, you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required qualifications, capabilities, and skills

• Must have at least 2 years of GDS experience
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery