Lifestyles Concierge

International SOS; Mandaluyong; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Birthday Cash Gift – 1,000 PHP

Christmas Gift – 4,000 PHP

Clothing allowance – 5,000 PHP

Group Life and Personal Accident Insurance

Retirement plan

Job summary

International SOS is seeking a Lifestyles Concierge in Mandaluyong, Philippines, dedicated to providing high-quality concierge services to our diverse clientele. The role involves managing client requests, ensuring positive customer experiences, and delivering services in line with contractual agreements.

The ideal candidate will have a background in customer service, particularly in luxury sectors, along with excellent bilingual communication skills. An array of benefits includes cash gifts and a retirement plan, affirming our commitment to our employees' well-being.

Qualifications

• Excellent written and oral English language skills.
• Ability to assist members in multiple languages.
• Experience in luxury travel, hospitality, or customer service.

Responsibilities

• Fulfill high-profile client requests and demo tasks.
• Handle escalated customer service issues discreetly.
• Ensure positive customer experiences and provide accurate information.

Skills

Customer service experience

Problem-solving

Communication

Customer rapport building

Education

Bachelor's degree in hospitality or travel/tourism

Job description

Position Summary

As a Lifestyles Concierge at Aspire Lifestyles (Phils.), Inc., you will play a pivotal role in our mission to become a global leader in Concierge and Customer Care services. This position encompasses the delivery of high‑quality concierge services tailored to meet the diverse needs of our esteemed clientele across various customer segments. Your expertise will be critical in ensuring the seamless operation of our services, with responsibilities that include being the primary point of contact for customers, service providers and colleagues across global concierge centres. In this role you will guarantee the round‑the‑clock provision of a comprehensive suite of Concierge and Customer Care services, assuring our clients that their needs are met with utmost precision and professionalism, ultimately enhancing their experience with our brand.

Key Responsibilities

• Independently fulfill high-profile client requests and demo tasks through various communication mediums.
• Handle escalated customer service issues and vendor communication with discretion.
• Ensure positive customer experiences and provide accurate, timely information.
• Deliver services per contractual agreements and handle requests tactfully.
• Build rapport with customers to understand their preferences and make outbound calls as needed.
• Adhere to high-quality customer service standards and utilize resources effectively.
• Communicate responses clearly, professionally, and concisely, representing clients' brands courteously.
• Participate in meetings and training sessions to enhance customer assistance skills.
• Use enterprise solutions to assist customers and manage customer data.
• Follow client and company policies when interacting with customers.
• Manage multiple tasks and prioritize effectively in a fast‑paced environment.

Work Experience

• Preferably with customer service experience in luxury travel/tourism, hospitality, retail, hotel/ guest services.
• Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).
• Enjoy helping people and solving problems.

Required Qualifications

• Must be a graduate of a four year course, preferably in hospitality, travel/tourism.

Required Languages

• Excellent written and oral English Language
• Must be at least bilingual in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of service and meet the contractual obligations between the member and Aspire Lifestyles.
• Additional language capability is preferred.

Benefits

• Birthday Cash Gift – 1,000 PHP (Annual – Regular Employees)
• Christmas Gift – 4,000 PHP (Pro‑rated based on hiring date)
• Clothing allowance – 5,000 PHP (Annual – Regular Employees)
• All employees are eligible to enroll in Group Life and Personal Accident upon their 1st day of employment
• Retirement plan (five years tenure)
• Loyalty Award