Travel Account Support Specialist Onsite, Paid Training

Caldwell Communications; Makati; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Incentives

Paid training

Career growth

Job summary

Caldwell Communications is hiring a Travel Account Customer Service Representative for the Quezon City site. You will assist customers with flight bookings, hotel reservations, and itinerary changes, ensuring accuracy and helpful service. Salary is up to ₱26,000 monthly with paid training and long‑term career growth.

The role requires at least 3 months of BPO or call center experience, strong English communication skills, and willingness to work onsite with shifting schedules.

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• Must have at least 3 months of BPO or call center experience
• Good English communication skills (verbal and written)
• Strong customer service orientation and interest in travel
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries via phone, chat, or email related to travel services
• Assist with flight bookings, hotel reservations, cancellations, and itinerary changes
• Provide accurate travel information, including schedules, policies, and pricing
• Resolve customer issues professionally and efficiently
• Maintain high-quality customer service in every interaction
• Document all customer interactions accurately in the system
• Escalate complex travel concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Skills

Customer service

English communication

Travel interest

Multitasking

Education

High School graduate

Job description

Caldwell Communications is hiring a Travel Account Customer Service Representative for the Quezon City site. You will assist customers with flight bookings, hotel reservations, and itinerary changes, ensuring accuracy and helpful service. Salary is up to ₱26,000 monthly with paid training and long‑term career growth.

The role requires at least 3 months of BPO or call center experience, strong English communication skills, and willingness to work onsite with shifting schedules.