Air Operations Associate

United States Digital Space LLC; Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

United States Digital Space LLC is building its air operations in Manila. The role involves coordinating daily with airlines, trucking partners, and internal teams to move shipments efficiently from booking to delivery while maintaining documentation accuracy and regulatory compliance.

You will handle invoicing, data updates, and customer communications, striving for first‑class service across touchpoints and supporting continuous improvement within the team.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business or related field.
• Minimum 2 years of experience in air operations or related freight forwarding/logistics.
• Professional proficiency in English, written and spoken.
• Detail-oriented and structured with eagerness to learn.
• Tech-savvy with curiosity for new platforms, tools and systems.
• Customer-first mindset — responsive, professional, and solution-oriented.

Responsibilities

• Manage end-to-end air export and import shipments from booking to final delivery.
• Liaise with shippers, consignees, and agents to arrange shipments per SOPs.
• Create and maintain shipment files, complete MAWBs and HAWBs accurately.
• Submit AMS filings and EDI transmissions (FHL/FWB) as required.
• Ensure compliance with international shipping regulations and policies.
• Issue invoices to clients and agents promptly; review subcontractor invoices.
• Respond to customer requests and resolve issues with overseas partners.
• Maintain data accuracy and timely milestone updates across systems.
• Collaborate with account management and customs teams for smooth operations.
• Identify process improvements and elevate issues when needed.

Skills

English proficiency

Detail-oriented

Tech-savvy

Customer focus

Education

Bachelor's degree in Logistics, Supply Chain, Business

Job description

About the company:

At the company, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

the company is building its operations in the Philippines — and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how the company delivers world‑class air freight in one of Southeast Asia's most exciting markets. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving — combining hands‑on operations, customer service, and documentation work to deliver seamless supply chain execution.

What You’ll Do

Shipment Execution

• Manage end-to-end air export and import shipments, from booking through to final delivery

• Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs

• Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness

• Submit AMS filings and EDI transmissions (FHL/FWB) as required

• Ensure all activities comply with international shipping regulations, company policies, and customer SOPs

Billing & Documentation

• Issue invoices to clients and agents promptly and accurately

• Review and confirm incoming subcontractor invoices within agreed timelines

Customer Service

• Respond to customer requests, advices, and claims with timely, professional communication

• Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests

• Deliver first‑class service across every touchpoint — email, phone, and system

Data & Systems

• Maintain data accuracy and timely milestone updates across the company systems to meet KPIs and SLAs

• Handle customer statistics, reports, and system‑related requests

Team & Continuous Improvement

• Collaborate with account management and customs teams for smooth end‑to‑end operations

• Flag irregularities and elevate issues to senior staff when needed

• Identify process improvement opportunities and support teammates as the team grows

What You’ll Bring

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field

• Minimum 2 years of experience in air operations or a related freight forwarding/logistics role

• Professional proficiency in English, written and spoken

• Detail‑oriented and structured, with a strong eagerness to learn

• Tech‑savvy with a genuine curiosity for new platforms, tools, and systems

• Customer‑first mindset — responsive, professional, and solution‑oriented

Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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