Transitions Program Manager - Lean Methodologies B2B AU Telco

MicroSourcing International; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time off

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Transitions Program Manager (B2B AU Telco) for onsite work in Taguig. You will lead end-to-end mobility transitions, align internal teams, and manage vendor relationships to ensure successful service integrations for enterprise clients.

The role requires 10+ years in program leadership, with strong telecom knowledge and a track record in project delivery. Day shift, onsite setup, and a dynamic growth path are offered.

Qualifications

• 10+ years of program or project leadership experience.
• Proven vendor and contract management experience.
• Strong knowledge of the telecommunications industry.
• Experience with Lean methodologies.
• Outstanding customer service, professional and confident.
• Ability to provide daily and weekly status reporting.
• ITIL certification (preferred).
• Experience with Agile methodologies (preferred).
• Ability to conduct introduction meetings (preferred).
• Continuous process document reviews (preferred).
• Ability to communicate milestone achievements to customers and stakeholders (preferred).
• Budget management and forecasting (EG. AOP) (preferred).

Responsibilities

• End-to-End Transition Management: ensure seamless integration of mobile services across sites and SLA levels.
• Project Execution & Planning: independently plan and execute medium migrations meeting requirements.
• Team & Indirect Leadership: lead onshore/offshore teams and transition leads with workload balance.
• Vendor & Contract Oversight: manage vendor relationships, monitor performance, and define SOWs.
• Stakeholder & SLT Engagement: collaborate with Account and Sales teams to meet deadlines.
• Operational Excellence: maintain progress tracking and quality checks, drive improvements.
• Strategic Communication: bridge delivery teams and business segments to drive completion of transitions.

Skills

Program leadership

Vendor management

Contract management

Telecommunications knowledge

Lean methodologies

Customer service

Status reporting

Agile methodologies

Stakeholder communication

Intro meetings

Job description

Job Description

Discover your 100% YOU with MicroSourcing!

Position

Transitions Program Manager (B2B AU Telco)

Location

BGC, Taguig City

Work setup & shift

Onsite work setup | Day shift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role

As a Transitions Program Manager, you will:

• End-to-End Transition Management: Ensure the seamless integration of all mobile services into the ecosystem by managing internal workgroups across multiple sites and complex service levels.
• Project Execution & Planning: Independently plan and execute small-to-medium customer mobility migrations, ensuring all technical and logistical requirements are met.
• Team & Indirect Leadership: Lead and drive onshore/offshore teams and Mobile Transition leads, overseeing workload allocation, priority management, and overall delivery excellence.
• Vendor & Contract Oversight: Manage all vendor relationships involved in mobile provisioning and logistics, including performance monitoring, enforcing Service Level Agreements (SLAs), and defining Statements of Work (SOWs).
• Stakeholder & SLT Engagement: Collaborate closely with Account and Sales teams across all segments; proactively drive stakeholders to meet deadlines and escalation risks to the Senior Leadership Team (SLT) when necessary.
• Operational Excellence: Maintain high standards through rigorous progress tracking, quality checks, and the implementation of continuous improvement initiatives.
• Strategic Communication: Act as the primary bridge between delivery teams and business segments to oversee, communicate, and drive the completion of customer transitions.

What You Need

Non-negotiables

• 10+ years of experience in program or project leadership.
• Proven experience in vendor and contract management.
• Strong knowledge of the telecommunications industry.
• Experience with Lean methodologies.
• Outstanding customer service skills, always demonstrating being professional and confidence.
• Ability to provide status reporting on a daily and weekly view.

Preferred Skills/expertise

• Certification in ITIL.
• Experience with Agile methodologies.
• Ability to undertake introduction meetings.
• Continuous process document reviews.
• Ability to communicate milestone achievement to the customer and to stakeholders.
• Budget Management & Forecasting EG. AOP.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You'll Have

• Competitive Rewards:* Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply