Telecom Transition & Delivery Specialist (B2B AU Telco)

MicroSourcing; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off

Group life insurance

Performance bonuses

Job summary

MicroSourcing is building a new team in the Philippines to support an Australian telco in delivering end-to-end telecom transitions and mobile fleet management. The role focuses on managing mobile fleet migrations, service transitions, and internal provisioning with a strong emphasis on stakeholder communication and on-time delivery.

You will oversee transition plans, track milestones, manage risks, and provide regular updates while ensuring customer satisfaction and alignment with contract

Qualifications

• Completion of higher-level education.
• Minimum of 3 years of experience in a similar telecom role.
• Demonstrated project management, stakeholder management and communication skills.
• Ability to plan, execute and manage complex projects within budget and timelines.
• Excellent written and verbal communication for diverse audiences.

Responsibilities

• Oversee end-to-end transition of customer mobile fleets and new service activations.
• Develop and track detailed transition plans and milestones.
• Serve as primary contact for internal/external stakeholders and manage expectations.
• Provide guidance and support to customers during transition and onboarding.
• Identify risks, develop mitigation strategies, and escalate when needed.
• Monitor KPIs and report transition status to management.
• Identify opportunities to improve transition processes and best practices.
• Ensure deliveries align with customer contract deliverables.
• Coordinate internal mobility changes and related delivery tickets when required.

Skills

Project management

Stakeholder management

Communication

Problem solving

Organizational skills

MS Excel

Education

Higher education

Tools

MS Excel

Job description

Discover your 100% YOU with MicroSourcing!

Position: Telecom Transition & Delivery Specialist (B2B AU Telco)

Work setup & shift: Onsite work setup | Day shift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that is at the forefront of the telecommunications industry!

Your Role:

The Telecom Transition & Delivery Specialist is a dual-focused role responsible for managing end-to-end mobile fleet migrations and service transitions, while also acting as an internal fulfillment resource for provisioning and change activities. In their primary transition capacity, the specialist handles project timelines, risk mitigation, stakeholder communication, and leadership escalations to ensure on-time delivery and customer satisfaction. Secondarily, they provide dedicated, end-to-end ownership of individual delivery tickets for Enterprise Mobile Fleets, keeping internal stakeholders regularly updated until completion.

As a Telecom Transition & Delivery Specialist, you will:

• Transition Management: Oversee the end-to-end transition of customer mobile fleets and new mobile service activations, ensuring alignment with project plans and customer expectations.
• Project Planning & Execution: Develop detailed transition plans, manage project timelines, and track progress against key milestones.
• Stakeholder Management: Serve as the primary point of contact for both internal and external stakeholders, fostering strong relationships and ensuring clear communication throughout the transition process. This includes facilitating meetings, providing regular updates, and managing expectations.
• Customer Support & Guidance: Provide expert guidance and support to customers throughout the transition, addressing their questions, resolving issues, and ensuring a smooth onboarding experience.
• Risk Management: Proactively identify potential risks and issues that may impact the successful delivery of mobile transitions, and develop effective mitigation strategies.
• Escalation Management: Escalate critical issues and potential delays to relevant stakeholders and senior leadership in a timely and effective manner, ensuring appropriate action is taken.
• Performance Monitoring & Reporting: Monitor the progress of mobile transitions, track key performance indicators (KPIs), and provide regular reports to management on transition status and outcomes.
• Process Improvement: Identify opportunities to improve the efficiency and effectiveness of the mobile transition process, and contribute to the development of best practices.
• Contract Deliverables: Ensure all mobile transitions are delivered in alignment with customer contract deliverables.
• Mobile Delivery: Internal mobility change specialist for Enterprise Mobile Fleet Management Incorporating
• Re-sign of customer Mobile fleets
• Bulk Feature changes
• Bulk terminations / suspensions
• OB / OE service migrations
• Provisioning of Modica SMS services

What You Need:

• Education: Completion of higher-level education.
• Experience: Minimum of 3 years of experience in a similar role within the telecommunications industry or a related field.
• Project Management Skills: Demonstrated ability to plan, execute, and manage complex projects, with a focus on delivering results on time and within budget.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to effectively communicate with a wide range of audiences, including customers, technical teams, and senior management.
• Stakeholder Management Skills: Proven ability to build and maintain strong relationships with internal and external stakeholders, and to effectively manage competing priorities.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely and effective manner.
• Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Attention to Detail: Strong attention to detail and a commitment to accuracy.
• Negotiation Skills: Ability to negotiate effectively to achieve outcomes that meet the needs of both the customer and the business.
• MS Excel: Strong knowledge of MS Excel will be beneficial.

Preferred skills/expertise

• Project management certification (e.g., PMP).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

You’ll have:

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/