Service Transition Specialist - Mobile (B2B AU Tellco)

MicroSourcing; Metro Manila; On-site; PHP 450,000 - 650,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Flexible work arrangements

Paid time-off with cash conversion

Job summary

MicroSourcing is building a new team in the Philippines to support a dynamic Australian telco client. The role focuses on onboarding mobile customers, ensuring accurate setup of devices and plans, and driving projects across multiple teams.

You will partner with customers and internal teams to keep processes moving and address roadblocks efficiently. We value highly organized individuals who can manage complex transitions, facilitate productive meetings, and deliver solutions that satisfy both

Qualifications

• 3+ years in onboarding or similar project-based roles.
• Experience in BPO telco migrations is a plus.
• Strong organizational and meeting facilitation skills.
• Ability to coordinate across multiple teams and stakeholders.

Responsibilities

• Lead onboarding for mobile customers and ensure timely setup of devices and plans.
• Track progress across teams and remove blockers to keep projects on schedule.
• Act as customer advocate, addressing issues during transition.
• Collaborate with internal teams and customer contacts for alignment.
• Identify practical solutions that satisfy customer and telco requirements.

Skills

Onboarding management

Project coordination

Customer service

BPO telco migrations

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Job description

Discover your 100% YOU with MicroSourcing!

Work setup & shift: Onsite | Dayshift

Be a part of something big at MicroSourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role:

As a Service Delivery - Telco Onboarding & Provisioning you will lead the onboarding process for our mobile customers, ensuring their devices and plans are set up accurately and on schedule. You'll partner with both customers and internal teams to keep the process moving and quickly resolve any roadblocks.

As a Service Delivery - Telco Onboarding & Provisioning , you will:

• Manage mobile transitions: Guide new and existing customer projects from start to finish, making sure we deliver what we promised.
• Keep things on schedule: Track progress, work with different teams, and solve any problems that could cause delays.
• Be a customer champion: Help customers understand their new services and solve any issues they have during the transition.
• Collaborate: Work with both internal teams and customer contacts to make sure everyone is on the same page.
• Solve problems: Find solutions that work for both the customer and the telco provider.

Why This Role is Awesome:

• Make a real impact: You'll play a key role in helping customers get the most out of their mobile services.
• Be a problem-solver: You'll use your skills to tackle challenges and find creative solutions.
• Work with a great team: You'll be part of a supportive and collaborative team.

What You Need:

• At least 3 years of experience in a similar role (onboarding a customer to a service) across any industry i.e. utilities, logistics, etc. Experience in BPO telco migrations (site relocation, NBN migration, mobile transition, 4G/5G moves) is a plus!
• Highly organized with a talent for keeping projects on track. (Formal certification is a bonus, but not required.)
• Excellent at explaining complex ideas and running productive meetings with clients and teams.
• A pro at finding solutions that work for everyone.
• Highly accurate with a sharp eye for detail.
• A college degree or equivalent work experience

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/