Mobile Transition and Delivery Specialist

MicroSourcing; Philippines; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time off

Group life insurance

Performance bonuses

Collaborative environment

Work-life harmony

Career growth

Inclusive culture

Job summary

MicroSourcing is seeking a Mobile Transition and Delivery Specialist to coordinate end-to-end migrations of enterprise mobile fleets and new service activations. You will manage timelines, mitigate risks, and keep customers and stakeholders informed to ensure on-time delivery and high customer satisfaction.

In this onsite role in Taguig, you will own the delivery tickets from start to finish, support provisioning activities, and drive continuous improvement in transition processes in

Qualifications

• Bachelor’s degree or relevant work experience.
• Minimum of 5 years in a similar role within the telecommunications industry or related field.
• Proven project management and stakeholder coordination capabilities.
• Strong communication, organizational and analytical skills.

Responsibilities

• Oversee end-to-end transition of customer mobile fleets and service activations.
• Develop detailed transition plans and track milestones.
• Serve as primary contact for internal and external stakeholders.
• Provide guidance and support to customers to ensure smooth onboarding.
• Identify risks and develop mitigation strategies.
• Escalate critical issues to senior leadership when needed.
• Monitor transition progress and report KPIs to management.
• Suggest process improvements for efficiency.
• Ensure compliance with contract deliverables.
• Support mobility provisioning and enterprise service migrations.

Skills

Project management

Communication

Stakeholder management

Problem solving

Organizational skills

Attention to detail

Negotiation skills

Education

Bachelor’s degree or relevant work experience

Tools

MS Excel

Job description

Position

Mobile Transition and Delivery Specialist (B2B AU Telco)

Location

BGC, Taguig, Metro Manila, Philippines

Work Setup & Shift

Onsite | Day shift

Job Summary

The Mobile Transition and Delivery Specialist is a critical role covering two primary skillsets. The role is responsible for the seamless coordination and execution of new mobile fleet migrations and new service transitions for our valued customers. This role ensures on‑time delivery and a positive customer experience by meticulously managing all transition activities, from initial planning to final implementation. The Mobile Transition Specialist will manage project timelines, proactively identify and mitigate risks, and effectively communicate with both internal and external stakeholders. This individual will be empowered to elevate potential issues to senior leadership to safeguard project timelines, revenue, customer satisfaction, and operational efficiency.

Secondary to this role is the Delivery commitment to our customers. This involves an internal fulfilment group supporting provisioning and change activities for Enterprise Mobile Fleets. The Mobile Delivery Specialist will own each ticket until completion and keep internal stakeholders regularly updated.

Your Role

• Transition Management: Oversee end‑to‑end transition of customer mobile fleets and new mobile service activations, ensuring alignment with project plans and customer expectations.
• Project Planning & Execution: Develop detailed transition plans, manage project timelines, and track progress against key milestones.
• Stakeholder Management: Serve as the primary point of contact for both internal and external stakeholders, fostering strong relationships and ensuring clear communication.
• Customer Support & Guidance: Provide expert guidance and support to customers throughout the transition, addressing questions, resolving issues, and ensuring a smooth onboarding experience.
• Risk Management: Proactively identify potential risks and issues that may impact successful delivery, and develop effective mitigation strategies.
• Escalation Management: Escalate critical issues and potential delays to relevant stakeholders and senior leadership in a timely manner.
• Performance Monitoring & Reporting: Monitor the progress of mobile transitions, track key performance indicators, and provide regular reports to management.
• Process Improvement: Identify opportunities to improve the efficiency and effectiveness of the mobile transition process and contribute to best practices.
• Contract Deliverables: Ensure all mobile transitions are delivered in alignment with customer contract deliverables.
• Mobile Delivery Activities: Internal mobility change specialist for Enterprise Mobile Fleet Management, including re‑sign of customer mobile fleets, billing offer changes, bulk feature changes, bulk terminations/suspensions, enterprise service migrations, and provisioning of Modica SMS services.

What You Need – Non‑Negotiables

• Education: Bachelor’s degree or relevant work experience.
• Experience: Minimum of 5 years in a similar role within the telecommunications industry or a related field.
• Project Management Skills: Demonstrated ability to plan, execute, and manage complex projects with a focus on results on time and within budget.
• Communication Skills: Exceptional verbal and written communication skills, effectively addressed to customers, technical teams, and senior management.
• Stakeholder Management: Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Problem‑Solving: Strong analytical and problem‑solving skills.
• Organizational Skills: Excellent organizational and time‑management skills.
• Attention to Detail: Strong attention to detail and commitment to accuracy.
• Negotiation Skills: Ability to negotiate effectively to achieve outcomes that meet both customer and business needs.
• MS Excel: Strong knowledge of MS Excel is beneficial.

Preferred Skills / Expertise

• Project management certification (e.g., PMP).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why Join MicroSourcing

MicroSourcing offers competitive rewards, a collaborative spirit, work‑life harmony, career growth, and an inclusive team environment.

You’ll Have

• Competitive rewards: above‑market compensation, healthcare coverage from day one, paid time‑off, group life insurance, and performance bonuses.
• A collaborative spirit: a positive and engaging work environment with company‑sponsored events and activities.
• Work‑life harmony: a culture that values time and offers a balanced schedule.
• Career growth: opportunities for continuous learning and career advancement.
• Inclusive teamwork: a team that celebrates diversity and fosters an inclusive culture.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone and celebrating each individual’s contribution to our collective success and growth.

Terms & Conditions

Terms & conditions apply.