Transitions Manager

Tech Mahindra; Quezon City; On-site; PHP 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Health coverage

Referral rewards

Job summary

Tech Mahindra Philippines is seeking a Transitions Manager to lead complex migration programs from our Eastwood Libis hub in Quezon City. You will engage business lines to understand migration requirements and devise detailed plans to execute migrations.

You will coordinate with diverse teams, escalate issues, manage customer relationships, and continuously improve migration methodologies to ensure on-time delivery and auditable processes in a dynamic BPO environment.

Responsibilities

• Engage business lines to understand migration requirements
• Devise detailed project plan to execute the migration
• Co-ordinate with various teams to ensure deliverables are met
• Escalate issues in a timely manner and suggest alternative approach
• Partner with the business to ensure smooth execution of plan
• Work consistently to improve and update the migration methodology and toolkit.
• Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines.
• Managing Customer relationships, Account Management, Operational control of the task
• Pre-sales/Post-sales support (C-Level interface), Transition Management, and blended (Offshore/Onshore) delivery operations.
• Team leadership/management skills
• Excellent Communication and interpersonal skills.
• Customer Relationship Management skills
• Ensures Transition projects are / remain fully auditable
• Ensures all forecast costs are fully understood at start of project and transition budgets agreed with account team
• Develops /maintains effective commercial awareness of Tech M processes and standard

Job description

We’re Hiring: Transitions Manager

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO - we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see - promotions and career paths await
• Learning that sticks - trainings to sharpen your skills
• A workplace that cares - inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

Your Day-to-Day

• Engage business lines to understand migration requirements
• Devise detailed project plan to execute the migration
• Co-ordinate with various teams to ensure deliverables are met
• Escalate issues in a timely manner and suggest alternative approach
• Partner with the business to ensure smooth execution of plan
• Work consistently to improve and update the migration methodology and toolkit.
• Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines.
• Managing Customer relationships, Account Management, Operational control of the task
• Pre-sales/Post-sales support (C-Level interface), Transition Management, and blended (Offshore/Onshore) delivery operations.
• Team leadership/management skills
• Excellent Communication and interpersonal skills.
• Customer Relationship Management skills
• Ensures Transition projects are / remain fully auditable
• Ensures all forecast costs are fully understood at start of project and transition budgets agreed with account team
• Develops /maintains effective commercial awareness of Tech M processes and standard

Work Setup

• Work Location: Eastwood Libis Quezon City
• Shift: Flexible

About Tech Mahindra Philippines

In the Philippines, our teams in Manila and Cebu drive world-class customer experiences and advanced technology solutions for global brands. We foster a culture of collaboration, diversity, and growth - empowering every associate to thrive.