Transition Manager

Straive; Parañaque; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Straive is seeking a Transition Manager to lead cross-functional projects from initiation to post-transition handover, driving planning, managing interdependencies, mitigating risks, and coordinating across teams to deliver on time, within budget, and with high CSAT.

You will own end-to-end delivery, build transition plans, monitor progress, and conduct executive reporting while engaging clients and supporting pre-sales discussions.

Qualifications

• 5+ years in IT/ITeS/BPM (non-voice) industry.
• 3+ years in project planning, scheduling, and driving transitions in IT services, BPO, or KPO.
• Strong client engagement and direct client presentation experience.

Responsibilities

• End-to-End Delivery: Drive transition programs following standard methodologies, keeping time, cost, quality, and CSAT top of mind.
• Planning & Execution: Build detailed transition plans, monitor progress, manage checkpoints, and execute smooth handovers to operations.
• Stakeholder Management: Drive regular transition review cadences, manage internal/external stakeholder expectations, and resolve conflicts quickly.
• Risk & Issue Governance: Identify, evaluate, and mitigate project risks while tracking actions and resolving escalations.
• Team Leadership: Manage and motivate project teams to deliver high-quality work with clear accountability.
• Pre-Sales Support: Represent transition capabilities in RFP responses, client discussions, and solution presentations.

Skills

Project planning

Client engagement

Cross-functional leadership

Programme delivery

MS Office / Google Workspace

Executive reporting

Communication skills

Tools

MS Office

Google Workspace

Job description

We are looking for a Transition Manager to lead and execute cross-functional projects and programs from initiation to post-transition handover. In this role, you will drive planning, manage interdependencies, mitigate risks, and coordinate across multiple teams to deliver seamlessly on time, within budget, and with high CSAT.

Key Responsibilities

• End-to-End Delivery: Drive transition programs following standard methodologies, keeping time, cost, quality, and CSAT top of mind.
• Planning & Execution: Build detailed transition plans, monitor progress, manage checkpoints, and execute smooth handovers to operations.
• Stakeholder Management: Drive regular transition review cadences, manage internal/external stakeholder expectations, and resolve conflicts quickly.
• Risk & Issue Governance: Identify, evaluate, and mitigate project risks while tracking actions and resolving escalations.
• Team Leadership: Manage and motivate project teams to deliver high-quality work with clear accountability.
• Pre-Sales Support: Represent transition capabilities in RFP responses, client discussions, and solution presentations.

Qualifications & Requirements

Must-Haves:

• 5+ years in the IT / ITeS / BPM (non-voice) industry.
• 3+ years of hands-on experience in project planning, scheduling, and driving transitions within IT services, BPO, or KPO firms.
• Experience in starting new projects and a strong background in client engagement and presenting directly to clients.
• Proven experience independently leading at least 3 large programs.
• Strong track record in managing and resolving complex client escalations to closure.
• Proficient in project planning, milestone tracking, and executive reporting using MS Office or Google Workspace.
• Exceptional interpersonal, communication, and team-building skills.
• Ability to work under tight deadlines and deliver results with minimal supervision.