Transition Project Manager | WFO

Cloudstaff; Cebu City; On-site; PHP 2,800,000 - 3,800,000; Full time

Benefits offered by this job

HMO Coverage

Annual Performance Review with Salary

Employee Share Units program

Cloudstaff Dream Points

Health and life insurance on your 16th

Career advancement opportunities

Flexible leave credits

In-house psychiatrist

International career growth

Weekly perks for staff (coffee/meals/"

Lifeworks Wellness program

CS Social Clubs

Mid-Year parties with prizes

VIP lounge and game rooms

Referral incentives

Company-provided PC/LAN and fiber

Job summary

Cloudstaff is seeking an experienced Transition Project Manager to lead end-to-end organizational transitions, client onboarding, and large-scale ramps. You will bridge cross-functional teams, executives, and external clients to ensure continuity, risk mitigation, and SLA alignment.

With 7-10+ years in transitions, you will define governance, manage KT programs, and drive Go-Live with Hypercare. A strong PM certification and familiarity with Waterfall/Agile are highly valued in a fast-paced

Qualifications

• 7-10+ years of dedicated Project Management experience specializing in large-scale transitions or enterprise service transfers.
• Successfully delivered multi-site, enterprise-level transitions involving large ramping and complex integrations.
• PMP, PRINCE2, or Change Management (Prosci) certification strongly preferred.
• Deep familiarity with structured Transition Management frameworks, Waterfall, Agile, and Lean/Six Sigma principles.
• Exceptional verbal and written communication skills with proven success interfacing with executive leaders and enterprise clients.
• Strong negotiation, conflict-resolution, and cross-functional leadership capabilities in high-stakes environments.

Responsibilities

• Define, structure, and execute end-to-end transition roadmaps for large-scale client onboardings and process migrations.
• Oversee multi-phase ramping, ensuring headcount readiness and operational capacity targets are met on schedule.
• Establish governance frameworks, communication rhythms, escalation pathways, and change control across all transition phases.
• Oversee structured knowledge transfer programs, SOP documentation, and operational readiness assessments.
• Drive Go-Live criteria reviews, handoffs to operations, and post-launch Hypercare management.

Skills

10+ years PM experience

Executive stakeholder interface

Cross-functional leadership

Transition management frameworks

Tools

MS Project

Smartsheet

Jira

Asana

Power BI

Tableau

MS Excel

Job description

Job Description

We are seeking an experienced and strategic Transition Project Manager with 7-10 years of expertise leading complex, high-impact organizational transitions, client onboarding programs, and large-scale operational ramps. In this role, you will be responsible for leading end-to-end transitions from initial kickoff and discovery through knowledge transfer, parallel runs, target-state deployment, and final handoff to operations. You will serve as the primary bridge between cross-functional teams, executive stakeholders, and external clients to ensure seamless operational continuity, risk mitigation, and SLA alignment.

Key Responsibilities

• Strategic Planning & Execution: Define, structure, and execute end-to-end transition roadmaps for large-scale client onboardings, process migrations, or enterprise service transfers.
• Large-Scale Ramp Management: Oversee multi-phase workforce, technical, and process ramping, ensuring headcount readiness, infrastructure enablement, and operational capacity targets are met on schedule.
• Governance & Methodology: Establish project governance frameworks, communication rhythms, escalation pathways, and change control mechanisms across all phases of the transition life cycle.
• Knowledge Transfer (KT) Tracking: Oversee structured KT programs, Shadow/Reverse-Shadow phases, process documentation (SOPs), and operational readiness assessments.
• Go-Live & Hypercare: Drive formal Go-Live criteria reviews, operational handoffs, and post-launch Hypercare management to ensure smooth stabilization prior to operational sign-off.
• Executive Communication: Lead steering committee meetings, executive status reporting, and transparent risk/issue reporting for key internal and external stakeholders.
• Change Enablement: Partner with Change Management teams to manage organizational impact, cultural alignment, workforce readiness, and stakeholder engagement.
• Risk Mitigation: Proactively identify, track, and remediate transition risks, dependency bottlenecks, and operational vulnerabilities before they impact project timelines or service quality.
• Budget & Metric Tracking: Monitor transition budgets, resource utilization, and key delivery milestones. Establish key operational metrics (SLAs/KPIs) for the receiving operational teams.

Qualifications and Requirements

• Required Qualifications:
  • 7-10+ years of dedicated Project Management experience specializing in large-scale transitions, operational migrations, client onboarding, or offshore/nearshore process ramping (BPO, IT Services, Shared Services, or Management Consulting background preferred).
  • Successfully delivered multi-site, enterprise-level transitions involving 100+ FTE ramps, multi-functional process transfers, or complex technical integrations.
  • PMP, PRINCE2, or Change Management (Prosci) certification strongly preferred.
  • Deep familiarity with structured Transition Management frameworks, Waterfall, Agile, and Lean/Six Sigma principles.
  • Exceptional verbal and written communication skills with proven success interfacing with executive leaders and enterprise clients.
  • Strong negotiation, conflict-resolution, and cross-functional leadership capabilities in high-stakes environments.

Technical & Tool Competencies

• Project Management Tools: Advanced expertise in MS Project, Smartsheet, Jira, Asana, or equivalent PM enterprise platforms.
• Reporting & Visualization: Proficiency in Power BI, Tableau, or MS Excel for executive dashboards, risk tracking, and ramp velocity metrics.

Preferred Qualifications

• Experience in multi-country or global team transitions across varying time zones and regulatory compliance environments.
• Hands-on experience with process re-engineering, continuous improvement, or automation integrations during transition phases.

Perks and Benefits

• HMO Coverage
• Annual Performance Review with Salary Increase
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• Flexible leave credits which may be used for vacation, emergency, and sick leaves
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals, and Beer Fridays!
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Top notch workplace with first class VIP lounge and game rooms
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection